When using ORA, you must comply with the ORA terms and conditions of use and with Innovation, Science and Economic Development Canada’s (ISED) website terms and conditions. Measurement Canada may, at its sole and absolute discretion, cancel or terminate your right to use this application or any part of the application at any time, without notice or liability to you or any other person.

•    Online Reporting Application Terms and Conditions of Use

•    Innovation, Science and Economic Development Canada - Terms and Conditions

 

To use ORA, you must be employed by an authorized service provider (ASP) or Measurement Canada.

Before you can create an ORA account, you must take the mandatory ORA training.

• Register for an Online Reporting Application training session

The training is a self-paced online course conducted in the official language of your choice, and consists of videos, readings and quizzes.

You must achieve a passing grade of 80% or higher on the final exam to successfully complete the course and create an ORA account. Once you have successfully completed the training and are authorized to use ORA, you will receive an email from Measurement Canada with your account registration instructions. This email includes a hyperlink to the secure sign-in page, as well as your assigned user type and user ID. You will need this information to create your account.

 

Use the hyperlink provided in the email sent to you from Measurement Canada or enter https://www.ic.gc.ca/app/scr/mc/mgmt/secure/dashboard.html in your browser’s address field.

 

Step 1: Choose a secure login provider

Log in to a GCKey account or Sign-In Partner account, such as your online banking account.

Option 1: Use an existing Sign-In Partner account

1. Select Sign-in Partner.
2. On the Select Sign-in Partner page, select your financial institution.
3. Once you are redirected to your financial institution’s sign-in page, enter your sign-in information.
4. You will be redirected to the Government Sign-In Terms and Conditions page; read and accept the terms and conditions.
5. You will be redirected to the Complete your ISED Account page; enter your first name, family name and email address, then select Continue.
6. You will receive an on-screen message asking you to verify your email.
7. An email will be sent to you to confirm your account; open the email and select the Confirm your account link.
8. You will be directed to the Create an Online Reporting Application user profile page.
9. Proceed to Step 2.

Option 2: Use an existing GCKey account

1. Select GCKey.
2. Enter your username and password, then select Sign In.
3. You will be redirected to the Complete your ISED Account page; enter your first name, family name and email address, then select Continue.
4. You will receive an on-screen message asking you to verify your email.
5. An email will be sent to you to confirm your account; open the email and select the Confirm your account link.
6. You will be directed to the Create an Online Reporting Application user profile page.
7. Proceed to Step 2.

Option 3: Create a GCKey account

1. Select GCKey.
2. Select Sign Up.
3. Read and accept the Terms and Conditions of Use.
4. Create your username and select Continue.
5. Create your password and select Continue.
6. Create your recovery question, answers and hints, then select Continue.
7. You will be redirected to the Complete your ISED Account page; enter your first name, family name and email address, then select Continue.
8. You will receive an on-screen message telling you to verify your email.
9. An email will be sent to you to confirm your account; open the email and select the Confirm your account link.
10. You will be directed to the Create an Online Reporting Application user profile page.
11. Proceed to Step 2.

 

Step 2: Create your user profile

1. From the Create an Online Reporting Application user profile page, select your employer (i.e. select Measurement Canada if you are a MC employee or select Authorized service provider if you work for an ASP).
2. Enter the requested information (e.g. user type and user ID) that was included in the email you received after completing your ORA training, then indicate your language preference and select Submit.
3. A “Create an account – success” message will display.
4. You will receive an email confirming that your account is active.

 

User types and permissions

Your assigned user type is determined by the role you have in the organization. Each user type is given different permissions.

•    User types assigned to ASP employees:

• • Administrator – you can enter examination results in ORA on behalf of recognized technicians
  • Manager – you are designated by your organization as the manager in ORA and can approve ORA user accounts for your organization and enter examination results in ORA on behalf of recognized technicians
  • Recognized technician – you can enter your own examination results in ORA
  • Finance – you can only access ORA to pay ASP fees

•    User types assigned to MC employees:

• • Administrator – you are a district manager and can extend examination due dates, enter enforcement actions and examination results in ORA on behalf of inspectors
  • Inspector – you are an inspector and can enter your own examination results and enforcement actions in ORA
  • Limited access – you are an administrative assistant and can update establishment profiles and device information but cannot initiate a work order
  • System administrator – you are an ORA support desk agent responsible for monitoring the day-to-day operations of ORA and for providing assistance to its users; you can review and approve ORA user accounts
  • Read-only – you can only view establishment profiles and device information in ORA

 

Account approval

All ORA user accounts require approval by the ORA support desk. User accounts of ASP employees are approved by the ASP manager before new user account requests are sent to the ORA support desk.

 

Information - New 2-step verification process to log into your account

Multi‑factor authentication is required to access external Government of Canada applications. Upon initial login, you will be asked to select a 2-step verification method. The choices are:

• Authenticator application
• Phone call
• Text message
• Email message

Each time you log into ORA, you will need to enter a unique, one-time verification code provided to you via the 2-step verification method you have selected.

Account management

The ASP manager is responsible for managing ORA user accounts within their organization and must approve new ORA user accounts.

Once an ASP user account is created, an email notification is generated. To approve the account:

1. Log in to ORA.
2. Select Message centre.
3. In the Notifications tab (default view), select the View message icon in the Actions column of the notification.
4. Review the information provided and ensure the details are correct.
5. Select Next.
6. Select “Yes” from the Approve drop-down list in the Manager approval section at the bottom of the page.
7. Select Confirm.

After you confirm, you will be redirected to a confirmation page notifying you that the approved user registration has been sent to the ORA support desk.

 

New user accounts

The ORA support desk reviews new user account requests before final approval to ensure the correct profile is being applied and to ensure the prerequisites (e.g. training) have been met.

You will receive a confirmation when your account has been approved and is ready to be used. If there are issues with your account, you will receive an email explaining the issues and the follow-up steps.

 

User account creation summary

To summarize, the process is:

1. Select a secure sign-in method.
2. Create an ORA account.
3. Your account is approved by the ASP manager (ASP users only).
4. Your account is approved by the ORA support desk.

 

 

Critical – Do not share your user account login information

Only the designated (named) user of an ORA account is authorized to use it. Sharing or transferring account information is a contravention of the Online Reporting Application Terms and Conditions of Use.

Your user account will be deactivated if you are found to be sharing your login information.

 

Information – Authorized service provider accounts

Each ASP must designate a manager in ORA. The manager account must be created and approved before other ORA accounts for the ASP can be created.

1. Enter https://www.ic.gc.ca/app/scr/mc/mgmt/secure/dashboard.html into your web browser’s address field.
2. Select your preferred secure sign-in method and log in.
3. Once logged in, you will be directed to the ORA Dashboard.

 

You can update some account settings in your ORA user profile (email address, email notifications and language preference); however, if you wish to change your password, challenge question or personal information, you must do this through your GCKey or Sign-In Partner account.

 

To automatically receive a copy of the certificate for each work order you submit, update your user profile as follows:

1. Access your user profile by selecting your hyperlinked name in the upper right portion of the page.
2. Locate the “Receive a copy of certificates” option in your user preferences.
3. Select “Yes” in the drop-down list.
4. Select Save.

 

Only ASP managers can view and manage the profile of other ORA users within their organization. Most account changes require the assistance of the ORA support desk.

 

Approve user profiles within the organization

As an ASP manager, you will be notified in the ORA Message centre of any pending account requests. It is your responsibility to ensure that ORA users in your organization have completed the required training and requested the correct ORA user type.

 

Change user profiles within the organization

As an ASP manager, you can submit a request to change ORA user profiles associated with your organization. To do so, you must email a request to the ORA support desk and provide the name of the user whose profile you want to have changed and all relevant details (e.g. user has left the organization or user’s role within the organization has changed).

 

ASP manager leaves the organization

There must be one employee within your organization designated as the ASP manager in ORA at all times. If that employee leaves your organization, you must advise the ORA support desk or your auditor immediately.

 

Recognized technician or administrator leaves the organization

The user profiles of recognized technicians are validated against the Schedule A agreement between the ASP and Measurement Canada. If a recognized technician or an administrator leaves your organization, you must email the ORA support desk to have their account deactivated. The email must include the user name, recognized technician ID (where applicable) and departure date.

 

View user profiles

To view your organization’s user profiles in ORA, follow these steps:

1. Go to the Dashboard.
2. Select the View user profiles link.
3. The View user profiles page will display.
4. By default, new user profiles are displayed.  Use the filters to display other profiles by user type or user status, or enter a person's name in the Name field, then select Filter.
   • Select Clear to reset the filters.
5. To view the profile information, select the View detailed user profile icon from the Actions column.
6. Select the Download ASP user report link to obtain a list of the users associated with your organization. The list will include both active and inactive users.