Information – System updates and maintenance

Information about planned system outages are displayed at the top of the dashboard in a coloured text box.

Make a note of the information provided to limit the risk of being logged in or attempting to log in to ORA during a planned outage.

The Dashboard is the main portal of ORA and is the default page view after logging in. The options that can be selected from the dashboard are as follows:

• Create work order: This option allows you to start a work order.
  • See subsection 6.1: Work orders.
• Upload completed worksheet: This option allows you to upload a completed worksheet to generate the certificate.
  • See subsection 6.3: Device Examination Worksheet.
• Search: This option allows you to find establishments, devices and certificates.
  • See Section 3: Search.
• Transfer devices: This option allows you to transfer devices from one establishment to another.
  • See subsection 5.6: Transfer a device.
• View user profiles: This option allows you to view the users within your organization.
  • See subsection 1.6: Manage and view user profiles.
• View open work orders: This option allows you to see work orders that you have started but not yet completed and work orders that were reopened but have not been resubmitted.
  • See subsection 6.2: View open work orders.
• Download blank Device Examination Worksheet: This option allows you to download a blank worksheet.
  • See subsection 6.3: Worksheets.
• Add establishment profile: allows you to create a new establishment profile.
  • See subsection 4.2: Add establishment profile.
• Create a report: This option allows you to request reports on establishments, devices, examinations, etc.
  • See Section 7: Reports.
• Authorized service provider fees: This option allows you to view fees and make payments.
  • See Section 8: Authorized service provider fees.
• Information and resources: This option allows you to download ORA related materials.
  • See Section 9: Information and resources.

The options that are available on your dashboard depend on your user profile. For example, read-only users will only have the Search and Create a report options on their dashboard.

 

Navigation Bar

The navigation bar is common to all pages in ORA and includes four links located next to the word “Welcome”:

• Username:
  • Select your username to view your user profile information and update your email address, email notification settings and official language choice.
  • Refer to subsection 1.5: Manage your account for more information about managing your account.
• Message centre:
  • The number of unread messages is indicated next to this link.
  • Select the link to access the messages and notifications sent to your message centre.
  • Refer to the Message centre section for more information.
• Dashboard:  
  • Select this link to return to the dashboard from anywhere within the application.
• Logout:  
  • Select this link to exit the application.

 

The message centre is your inbox within ORA. This is where you will receive notifications, announcements, informational updates from Measurement Canada, etc.

There are three tabs on the Message centre page:

• Notifications: This tab will be displayed by default when you access the page. It is used to view messages (e.g. certificates, transfer notices, establishment changes) that are sent specifically to you.
• Announcements: Select this tab to view bulletins and announcements from Measurement Canada to specific users or groups.
• Archived notifications: Select this tab to view your archived messages.

Messages under these tabs can be filtered and sorted by date, subject, etc. See the Filter and sort section for more information.

Different icons are displayed in the Flagged and Actions columns for each message. Each icon represents a specific information or action you can take for managing your message. You can refer to the Legend at the top of the page while in the Message centre to remind you what each icon represents.

• All messages display the View message icon in the Actions column.
• New or unread messages are bolded; whereas read or opened messages are not bolded. 
• The Notifications, Announcements and Archived notifications tabs include the Compose general message button.

 

Manage notifications

Notifications can be flagged, archived, deleted or restored.

 

Information - Automatic archiving and deletion

Notifications, whether unread or read, will be automatically archived after four (4) months. All archived notifications will be permanently deleted after one (1) year. Flagged notifications will not be automatically archived or deleted until they are unflagged. 

Flag a notification

1. From the Notifications tab, select the notification’s View icon.
2. At the bottom of the notification, select the Flag button; the page will refresh and the button will change to Flagged.
3. Select OK to return to the Message centre; a Flag icon is now displayed in the notification’s Flagged column.

 

Archive notifications

There are several ways to archive notifications.

• When viewing a notification, select the Archive button located at the bottom of the page. 
• Go to the Notifications tab:
  • Activate the checkbox in the Select column for one or more notifications then select the Archive selected button. 
  • Select the Archive all button to archive all notifications. 
  • Select the Archive message icon in the Actions column to archive a single notification.

 

Warning – Flagged notifications will be archived if selected.

While the automatic archiving and deletion does not apply to flagged notifications, manually selecting a flagged notification to be archived will move it to the Archived notifications tab.

 

Delete notifications

There are several ways to delete notifications.

• When viewing a notification, select the Delete button located at the bottom of the page. 
• Go to the Archived notifications tab:
  • Activate the checkbox in the Select column for one or more notifications then select the Delete selected button. 
  • Select the Delete all button to delete all notifications. 

• • Select the Delete message icon in the Actions column to delete a single notification. 

 

Restore an archived notification

• From the Archived notifications tab, select the Restore icon in the Actions column of a notification to move it back to the Notifications tab.
• When viewing an archived notification, select the Restore button located at the bottom of the page.

 

Compose general message

Within the Message centre, you can contact the ORA support desk to ask questions or report issues you are experiencing. Questions of a technical nature must be directed to your Measurement Canada contact.

1. Within the Message centre, select Compose general message.
2. Complete the required fields and provide as much detail as possible to describe your question or issue.
3. Select Send to deliver the message.
4. An ORA support desk agent will respond to the message.

 

Filter

The Filter items field allows you to enter new search criteria in order to refine your search (i.e. limit the number of items displayed on the page) and make it easier to find what you are looking for.

The Filter items field is located below the legend in the following pages:

• View establishment profile (in the Devices, Certificates and Notices tabs);
• Message centre;
• View open work orders.

 

Sort

The Sort function consists of up and down arrows that can be used to reorder column data in either ascending or descending order.

The Sort function is located next to the column headings and is available in the following pages:

• View establishment profile (in the Devices, Certificates and Notices tabs);
• Message centre;
• Search results;
• View open work orders.  

 

There are areas within the application where the number of items displayed is limited by a default setting. Use the available options to change the number of items displayed. Any change you make to the display will not be saved and the default setting will be reapplied once you exit the page.

• Show [ ] entries field:
  • Use this field to increase or decrease the number of items displayed.
• Inactive devices tab:
  • The display default is 500 devices. When the number of inactive devices for the establishment exceeds this limit, a date range or device serial number must be entered in the fields provided.
• Certificates tab:
  • Only the 500 most recent certificates are retrieved. Use the Filter items field to search among the most recent certificates or, for establishments with more than 500 certificates, provide an examination date range to find certificates issued during the specified timeframe.