All ORA related manuals and reference tables can be downloaded from ORA. To obtain a copy of a resource, follow these steps:

1. From the Dashboard, select the Information and resources link.
2. Locate the document you wish to download. Use the Filter items field or column Sort function to locate the desired document in the language of your choice.
   Note: If a document is listed twice, refer to the Upload date to determine the most recent version.
3. In the Actions column, select the download icon.
4. Follow your browser’s instructions to download and save the file.

Register for an Online Reporting Application training session

Measurement Canada website

Find a notice of approval

Reporting the transfer of ownership of a measuring device

Support desk agents are only equipped to answer general questions about using ORA. Technical questions must be directed to your Measurement Canada contact.

Support desk staff are available Monday to Friday, excluding statutory holidays, 7 a.m. to 3 p.m. Eastern time.

There are a few different ways to contact the ORA support desk:

• Email: ora-adel@ised-isde.gc.ca
• Telephone: 1-877-646-7525 or 613-948-8759
• From your ORA account:

1. Go to your Message centre.
2. On the top right of the Notifications tab, select Compose general message.
3. Complete the required fields and provide as much detail as possible to describe your question or issue.
4. Select Send to deliver the message.
5. An ORA support agent will respond to the message.