Support desk agents are only equipped to answer general questions about using ORA. Technical questions must be directed to your Measurement Canada contact.

Support desk staff are available Monday to Friday, excluding statutory holidays, 7 a.m. to 3 p.m. Eastern time.

There are a few different ways to contact the ORA support desk:

• Email: ora-adel@ised-isde.gc.ca
• Telephone: 1-877-646-7525 or 613-948-8759
• From your ORA account:

1. Go to your Message centre.
2. On the top right of the Notifications tab, select Compose general message.
3. Complete the required fields and provide as much detail as possible to describe your question or issue.
4. Select Send to deliver the message.
5. An ORA support agent will respond to the message.