Consumer Information
Contesting the amount on your cell phone bill - Office de la protection du consommateur

Contact the Office de la protection du consommateur if you believe your phone service provider has improperly billed you.

  • Province/territory: Quebec
Commission for Complaints for Telecom-television Services (CCTS) complaints form - Commission for Complaints for Telecom-television Services

If you are unable to resolve a dispute with your mobile phone, home phone or television service provider, submit your complaint to the Commission for Complaints for Telecom-television Services (CCTS).

  • Province/territory: All provinces and territories
Text messaging fees - Commission for Complaints for Telecom-television Services

Contact the Commission for Complaints for Telecom-television Services (CCTS) if your mobile phone text message fees are not as promised (or advertised).

  • Province/territory: All provinces and territories
Wireless Code - Commission for Complaints for Telecom-television Services

Learn how Canadians are protected by the Wireless Code, which makes it easier to switch providers, understand your mobile plan and more.

  • Province/territory: All provinces and territories