Resources - Trust and loan companies

Consumer Information
Can OBSI help? - Ombudsman for Banking Services and Investments

Explore whether the Ombudsman for Banking Services and Investments' (OBSI) free dispute-resolution service for consumers can help you with unresolved complaints against your financial institution or investment firm.

  • Province/territory: All provinces and territories
Complaint handling process for consumers in PEI - Consumer, Corporate and Financial Services Division

Follow PEI's Consumer, Corporate and Financial Services Division process for filing a complaint, if you are engaged in a dispute with your provincially regulated financial institution, including payment cards.

  • Province/territory: Prince Edward Island
Contact us - Government of Yukon

Contact the government of Yukon for information on credit unions, insurance companies, mortgage brokers, collection agencies and payday loan companies as well as how to file a complaint.

  • Province/territory: Yukon
Filing a financial complaint in Quebec - L’Autorité des marchés financiers

Contact the Autorité des marchés financiers to file an insurance-related complaint, including those against trust and loan companies.

  • Province/territory: Quebec
Financial institutions in British Columbia - BC Financial Services Authority

Learn about the various financial institutions regulated by the BC Financial Services Authority.

  • Province/territory: British Columbia
Financial institutions – Information for consumers - Government of Alberta

Find information on topics related to financial institutions, including contact information for inquiries and complaints.

  • Province/territory: Alberta
Financial institutions in Saskatchewan - Financial and Consumer Affairs Authority of Saskatchewan

Learn about trust, loan and financing corporations and how to file a complaint with the Financial and Consumer Affairs Authority in Saskatchewan.

  • Province/territory: Saskatchewan
Guide to making an effective complaint - Financial and Consumer Services Commission

Discover how New Brunswick's Financial and Consumer Services Commission can assist you with questions and complaints concerning credit unions, securities, insurance, trust and loan companies and more.

  • Province/territory: New Brunswick
Homepage - Department of Finance

Contact the Northwest Territories Department of Finance for information on mortgage brokers and trust and loan companies.

  • Province/territory: Northwest Territories
Homepage - Department of Finance

Contact the Department of Finance to find out more about mortgage brokers, credit unions and trust and loan companies. They can also assist with payment card disputes with financial institutions that are regulated by the territory.

  • Province/territory: Nunavut
Homepage - Department of Finance

Contact the Department of Finance to find out more about trust and loan companies. 

  • Province/territory: Nunavut
Homepage - Department of Finance and Treasury Board

Consult the Trust and Loans division for your questions related to trust and loan companies in Nova Scotia.

  • Province/territory: Nova Scotia
How to make a complaint to a financial institution - Financial Consumer Agency of Canada

Follow these steps when filing a complaint against a bank or other federally regulated financial institution.

  • Province/territory: All provinces and territories
Loan and trust companies in Ontario - Financial Services Regulatory Authority of Ontario

Find out about licensed loan and trust companies in Ontario.

  • Province/territory: Ontario
Regulatory Affairs Branch - Digital Government and Service NL

Discover the ways the Financial Services Regulation Division serves individuals and oversees provincially regulated deposit-taking companies. They also handle payment card disputes for those institutions.

  • Province/territory: Newfoundland and Labrador
Trust and loan companies - Financial Institutions Regulation Branch

Information about the Financial Institutions Regulation Branch (FIRB) that provides regulatory oversight to the insurance sector, credit unions and caisses populaires and trust and loan companies operating in Manitoba.

  • Province/territory: Manitoba