Resources - Travel agency issues (air travel)

Consumer Information
Consumer Affairs - Municipal and Community Affairs

Learn how Consumer Affairs may help resolve an issue you have with a business in the Northwest Territories. This includes refunds and other issues that you may encounter with travel that you booked in person or online.

  • Province/territory: Northwest Territories
Consumer Affairs in Newfoundland and Labrador - Digital Government and Service NL

Discover how Digital Government and Service NL may help resolve an issue with a business including refunds and other ticket issues.

  • Province/territory: Newfoundland and Labrador
Consumer Affairs in Nunavut - Department of Community and Government Services

Learn how Consumer Affairs may help resolve an issue you have with a business in Nunavut and find out what your rights and responsibilities are as a consumer.

  • Province/territory: Nunavut
Consumer protection in Alberta - Government of Alberta

Discover how the government of Alberta protects travellers in the province by providing a customer bill of rights, informative resources and tips for Albertan consumers, and steps to file a complaint.

 

  • Province/territory: Alberta
Consumer Services in Prince Edward Island - Department of Justice and Public Safety

Find out how Consumer Services may help resolve an issue you have with a business on Prince Edward Island. This includes refunds and other issues that you may encounter with travel that you booked in person or online.

  • Province/territory: Prince Edward Island
Consumer travel complaints in Ontario - Travel Industry Council of Ontario (TICO)

Learn how the Travel Industry Council of Ontario (TICO) can provide information or assistance resolving your complaint, if you booked travel through a travel agency.

  • Province/territory: Ontario
Contact us - Government of Yukon

Contact the Yukon government to find out if they can help resolve an issue you have with a business in the territory.

  • Province/territory: Yukon
Contact us - Financial and Consumer Services Commission

Find out how the Financial and Consumer Services Commission may help resolve an issue you have with a business, including issues with travel you booked in person or online.

  • Province/territory: New Brunswick
Contact us - Consumer Protection

Contact the Consumer Protection Office for information, including whether they can help you resolve an issue with a business.

  • Province/territory: Manitoba
Make a complaint about a business - Service Nova Scotia

Find out how Service Nova Scotia may help resolve an issue you have with a business including help with refunds and other ticket issues.

  • Province/territory: Nova Scotia
Travel - Office de la protection du consommateur

Find out how the Office de la protection du consommateur may help you with refunds and other issues with travel that you booked in person or online.

  • Province/territory: Quebec
Travel contracts - Consumer Protection Division

Find out how the Consumer Protection Division may help resolve an issue you have with a business including refunds and other issues with travel that you booked in person or online.

  • Province/territory: Saskatchewan
Booking a trip: Your rights in Ontario - Consumer Protection Ontario

Have an issue with travel you booked in person or online? Consumer Protection Ontario may help with refunds and other ticket issues.

  • Province/territory: Ontario
Issues related to the quality or delivery of travel services - Consumer Protection BC

Have an issue with travel you booked in person or online? If you booked through a licensed travel agent or wholesaler in BC, contact Consumer Protection BC for assistance with refunds and other issues.

  • Province/territory: British Columbia
Quebec's Compensation Fund for Customers of Travel Agents - Office de la protection du consommateur

Discover how you can file a claim for reimbursement of expenses, if a travel agency in Quebec went out of business and you did not receive your travel services.

  • Province/territory: Quebec
Travel agencies - Innovation, Science and Economic Development Canada

Learn more about travel agencies, including choosing a travel agent as well as a listing of professional travel associations.

  • Province/territory: Alberta
  • Province/territory: Prince Edward Island
  • Province/territory: Manitoba
  • Province/territory: New Brunswick
  • Province/territory: Newfoundland and Labrador
  • Province/territory: Northwest Territories
  • Province/territory: Nova Scotia
  • Province/territory: Nunavut
  • Province/territory: Yukon
Travel Industry Council of Ontario Compensation Fund - Travel Industry Council of Ontario (TICO)

Contact the Travel Industry Council of Ontario (TICO) if a travel agency in Ontario went out of business and you did not receive travel services.

  • Province/territory: Ontario