Section 8: Authorized service provider fees

Authorized service providers (ASPs) have the ability to pay their accreditation and registration fees in ORA. Only an individual designated as either the ASP finance user or ASP manager can make these payments. The user will need an ORA account.

At this time, only Visa, MasterCard and American Express credit cards are accepted as methods of payment.

 

8.1 Make a payment

When a payment is required, an automated email is sent to either the ASP finance user or the ASP manager.

To make a payment:

  1. Click the link provided to access the ORA login page.
  2. Log in to ORA.
  3. From the Dashboard, select the Authorized service provider fee link.
  4. The Payments page displays a list of unpaid and paid payments. Each payment entry shows the following information:
  • Due date
  • Transaction ID (indicated after payment is made)
  • Payment date (indicated after payment is made)
  • ASP: lists the organization’s ID and name (Measurement Canada users only)
  • Region: shows the Measurement Canada region responsible for the ASP (Measurement Canada users only)
  • Fee type: lists the activity for which the fee was charged
  • Total fee before taxes
  • Provincial tax
  • Federal tax
  • Total fee charged including taxes
  • Payment status (i.e. unpaid, paid or pending)
  1. Select the Pay icon located in the Actions column of the unpaid payment.

 

Critical – Before making a payment, be sure you are ready to proceed.

Once you select Pay, you must complete the transaction. Failure to do so will result in an incomplete or pending transaction.

  1. The Proceed with payment page will display.
  2. Select Proceed to checkout; otherwise, select Cancel to discontinue and return to the Payments page.
  3. If you selected Proceed to checkout, the Moneris Solutions page will display.

 

Warning – Do not use your browser’s navigation buttons while on this page.

Using your browser’s back button will result in an error and the status indicated in the Payment status column will change to “Pending”. If the status shows as pending, you must contact the ORA support desk for assistance.

  1. Choose a payment method: Visa, MasterCard or American Express.
  • Although Interac Online is displayed as a payment option, it is not currently available.
  1. The Payment Details fields will display.
  2. Enter the credit card information.
  3. Select Process Transaction to submit your payment.

 

Critical – Do not select “Cancel Transaction”.

Cancelling the payment at this stage will automatically change the status in the Payment status column to “pending”. If the payment status is pending, you must contact the ORA support desk for assistance.

  1. When the payment is processed, the Transaction approved page will display.
  2. To obtain a copy of the receipt by email, select Email receipt.
  3. Select Continue to return to the ORA Payments page.

 

8.2 View payment details

On the Payments page, the Payment status column will now show as “Paid” and the activity listed in the Fee type column will be hyperlinked. To view the details of the payment:

  1. Select the activity hyperlink; a window will display showing the payment information.
  2. Choose an option according to the action you wish to take:
  • Select Download invoice to obtain a copy of the invoice.
  • Select Download receipt to obtain a copy of the receipt.
  • Select Close to exit and return to the Payments page.