At Innovation, Science and Economic Development Canada (ISED) we want an accessible environment for everybody, especially people with disabilities. You can help achieve this goal by reporting barriers you witness or experience.
Through this Accessibility feedback form, you can tell us about:
- barriers to accessibility at ISED;
- recommendations on how to remove and prevent barriers; and/or,
- suggestions on how ISED can become an accessible and inclusive environment for everybody, especially people with disabilities.
Accessibility is a general term for the degree to which a product, service, program or environment is available to be accessed or used by all.
A barrier means anything – including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
You can learn more about accessibility in Canada on Employment and Social Development Canada's website.
Ways to share your feedback
At Innovation, Science and Economic Development Canada (ISED), the Director General of the Human Resources Branch is responsible for receiving feedback on barriers and the 2023-2025 ISED Accessibility Plan (the Plan).
Members of the public can give feedback on barriers and the Plan in different ways:
Online: members of the public can visit the Accessibility at ISED page and fill out the Accessibility feedback form. This option can be anonymous.
Email: members of the public can email their feedback to the Accessibility Secretariat at: ISEDAccessibilityPlan-PlandAccessibilitedISDE@ISED-ISDE.gc.ca
Mail: members of the public can mail their feedback to the Accessibility Secretariat at:
Accessibility Secretariat
Innovation, Science and Economic Development Canada
CD Howe Building
235 Queen Street
Ottawa, Ontario K1A 0H5
Canada
Telephone: members of the public can call the ISED Citizen Services Centre during the business hours of 8:30 a.m. to 5:00 p.m. (Eastern Time).
Telephone (toll-free in Canada): 1-800-328-6189
Telephone (Ottawa): 613-954-5031
TTY: 1-866-694-8389
Fax: members of the public can fax the ISED Citizen Services Centre at:
343-291-1913
Some people may want to provide feedback in an alternate format. If so, they can contact the Accessibility Secretariat by online form, email, mail, telephone, or fax to make the appropriate arrangements.
ISED will acknowledge feedback on accessibility in the same method it was shared, in accordance with the ISED Citizen Services Centre service standards. ISED will not acknowledge receipt of feedback that was sent anonymously, but will process the feedback appropriately.
Accessibility feedback form
Note: Please leave out sensitive information (above Protected A) in this form. If you need to share sensitive information, please provide your contact information and a summary. Then, the Accessibility Secretariat will connect you with the right service provider.