Business spotlight: OHM Electric Bikes

OHM Electric Bikes

Electric bike manufacturer and retailer

Location: North Vancouver, British Columbia

Grant: Boost Your Business Technology

Digital Advisor: eCommerce Canada

"The process was quite straightforward, and we ended up finding a good contractor who was in a similar line of business. They were the first digital advisor we contacted and ended up being a perfect fit. Our digital adoption plan was very eye-opening. They identified issues we had no idea existed."

Michael DeVisser, founder and CEO

Taking e-bike riders to the next level of freedom

Founded in 2005, OHM Cycles is Canada's pioneer in electric bike manufacturing. What started out as a small business in a home garage is now a global brand, selling electric bikes online directly to customers and rental companies and in person at its small brand store in North Vancouver. OHM Electric Bikes promotes electric bikes as an eco-friendly solution to help counter the planet's environmental and transportation changes and challenges.

The Challenge

Improve its digital marketing tactics

OHM Electric Bikes sought to improve its digital solutions to provide customers with an even better online shopping experience and attract new customers. The company was also looking to implement a new client relationship management software to better manage its customer accounts and stay connected with existing customers.

Results from their digital adoption plan

Customer relationship management

Improving communications and sales with existing customers

Digital marketing

Reaching new customers online

Client satisfaction

Enhancing the e-commerce experience

Learn more about the Canada Digital Adoption Program