Frequently asked questions
Financial institution users
- How do I create my GCKey account?
- How do I log into my GCKey account?
- What do I do if I forget my Username?
- What do I do if I forget my password?
- Who do I contact if I don't have the proper access rights?
- Who do I contact if I have a problem with the Application?
User administrator
- How do I create my GCKey account?
- What are my roles as a User Administrator?
- How do I add a new user and give them access rights?
- How do I modify an existing user's account?
- What do I do if a user has access to the CSBFP application and would also need access to the CALA application, or vice versa?
- How do I deactivate or activate a user's account?
- How do I invite a user whose invitation link has expired or who has forgotten their username and/or the answers to their password recovery questions?
- Who do I contact if I have a problem with the Application?
Financial institution users
1. How do I create my GCKey account?
- Contact the User Administrator within your financial institution who will create your account and invite you to create a GCKey account in order to access the CSBFP/CALA Online Loan Registration Application.
- You will receive an email invitation with a link to create your GCKey account. You will need to activate your account within 7 calendar days before the link expires.
- Click on the link named "HERE". This will bring you to the page "Choose a secure Sign-In Method".
- Click on the second option "Continue to GCKey".
- Sign up for a GCKey user Username and Password.
- Follow the instructions to complete the creation of your GCKey account and your Application profile.
- Once completed, you will be redirected to the CSBFP/CALA Online Loan Registration Application.
2. How do I log into my GCKey account?
- Go to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Enter the Username and Password you created when you created your account.
- Click on "Sign In" button.
3. What do I do if I forget my Username?
- If you have forgotten your Username, you will have to sign up for a new GCKey. Your User Administrator will have to invite you once again in order to access the CSBFP/CALA Online Loan Registration Application.
4. What do I do if I forget my password?
- Go to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Click on "Forgot your password".
- Enter your Username and answer the Password Recovery Questions you previously set up while registering for your GCKey.
- If you have forgotten answers to the Password Recovery Questions, you will have to sign up for a new GCKey. A User Administrator will have to invite you once again in order to access the CSBFP/CALA Online Loan Registration.
5. Who do I contact if I don't have the proper access rights?
- Contact your User Administrator.
6. Who do I contact if I have a problem with the application?
- After you have logged into the application, click the "Contact Us" link in the dashboard. You will find a telephone number and an email address to reach the CSBFP or the CALA representatives.
User administrator
1. How do I create my GCKey account?
- Contact the CSBFP or the CALA representative who will create your account and invite you to enroll for an account in the CSBFP/CALA Online Loan Registration Application through GCKey.
- You will receive an email invitation with a link for creating your account. You will need to activate your account within 7 calendar days or the link will expire.
- Click on the link named "HERE".
- This will bring you to the page "Choose a secure Sign-In Method", click on the second option "Continue to GCKey".
- Sign up for a GCKey Username and Password.
- Follow the instructions to create your GCKey account and your Application profile.
- Once completed, you will be redirected to the CSBFP/CALA Online Loan Registration Application.
2. What are my roles as a User Administrator?
- You can add a new user and give them access rights.
- You can modify a user's account.
- You can deactivate or activate a user's account.
- You can invite a user whose invitation link has expired or failed.
- You can invite a user who forgot their Username and the answers to the password recovery questions.
3. How do I add a new user and give them access rights?
- You must sign in to your account by going to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Log in with your Username and Password.
- Click on "User Administration" in the CSBFP/CALA Online Loan Registration Application.
- Click on "Add New User" and fill in all of the mandatory fields. Then click on "Save".
- The new user will receive an invitation with a link to create a GCKey account and enroll with the CSBFP/CALA Application. The new user will have 7 calendar days to create their account.
4. How do I modify an existing user's account?
- You must sign in to your account by going to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Log in with your Username and Password.
- Click on "User Administration" in the CSBFP/CALA Online Loan Registration Application.
- Find the user in the list whose account you want to modify.
- Click on the Modify symbol
- Make the necessary changes in the fields. Then click on Save.
5. What do I do if a user has access to the CSBFP application and would also need access to the CALA application, or vice versa?
- You must sign in to your account by going to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Log in with your Username and Password.
- Click on "User Administration" in the CSBFP/CALA Online Loan Registration Application.
- Find the user in the list whose account you want to modify.
- Click on the Modify symbol
- Scroll down to the bottom of the page to the App(s) option, click on the checkbox of the application you wish to activate. Then click on Save.
6. How do I deactivate or activate a user's account ?
Deactivate
- You must sign in to your account by by going to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Log in with your Username and Password.
- Click on "User Administration" in the CSBFP/CALA Online Loan Registration Application.
- In the dropdown list, choose "All" as the User Status.
- Find the user in the list whose account you want to deactivate.
- Click on "x" in Action column and click on "Yes" to the question.
- The user's account will be deactivated.
Activate
- Follow the first four steps above.
- Find the user in the list whose account you want to activate.
- Click on the checkmark in the Action column.
- The user's account will be activated.
7. How do I invite a user whose invitation link has expired or who has forgotten their username and/or the answers to their password recovery questions?
- You must sign in to your account by going to the "Choose a secure Sign-In Method" page.
- Click on the "Continue to GCKey" button.
- Log in with your Username and Password.
- Click on "User Administration" in the CSBFP/CALA Online Loan Registration Application.
- Find the user in the list whose account you want to modify.
- Click on the "+" in the Action column and answer "Yes" to the question.
- Scroll down on the page and click on "Invite". You cannot make any changes to the user's account.
- The user will receive an invitation with a link to activate their account. The user will have 7 calendar days to activate their account before the link expires.
8. Who do I contact if I have a problem with the Application?
- After you have logged into the application, click the "Contact Us" link in the dashboard. You will find a telephone number and an email address to reach the CSBFP or the CALA representatives.