The Canada Small Business Financing Program (CSBFP) is now accepting that claim documents be submitted electronically through the CSBFP Online Loan Registration Application. This new process applies to all types of claims and must include all documentation as per the CSBFP Claim Documents Checklist. You may also use this application when responding to a Request for information received from the CSBFP.
In order to submit claim documentation through the online portal, lender claim officers must follow the instructions below:
Step 1: Contact the CSBFP User Administrator at your financial institution to gain access to the Document Transfer – Claim Submission module within the CSBFP Online Loan Registration Application. If you don't know who your User Administrator is, contact the CSBFP directorate. Please note, access must be granted to individuals and not groups.
Step 2: Once access is obtained, sign-in to the CSBFP Application and click on the Document Transfer – Claim Submission button.
Step 3: Prepare your documents. Ensure that documents are not password-protected and preferably not compressed. Documents must be uploaded in one combined PDF file (maximum 100 MB) and the file name must be named “Registration number_Borrower name_Lender name.pdf”.
Document pages should be in this order:
- Claim for Loss Form
- Registration Form
- Loan Authorization
- Loan Agreement
- Loan Statements
- Project
- Security
- Guarantee
- Realization
- Legal Costs
- Other Costs
- Bankruptcy/Consumer proposal
- Other
If you are unable to submit the documents in a single combined PDF file, please contact the CSBFP directorate for guidance.
If you are responding to a Request for information, the file must be named “Registration number_Borrower name_Lender name_RFI_Response.pdf”.
Step 4: To start the submission process, click on the Submit a Claim File button.
Step 5: Browse to select the file(s) to be uploaded. Enter the CSBFP loan registration number. Lenders are encouraged to submit all documents related to a claim at the same time. Once all files have been uploaded, press Submit a Claim File.
Step 6: Documents submitted will appear in your dashboard.
Once the document has been downloaded by the CSBFP directorate, Lenders will not be able to modify or delete documents already downloaded by the CSBFP directorate. The modify or delete buttons will no longer be active on the lender's dashboard and the claim file will indicate the date and time the document was downloaded by the CSBFP directorate. An acknowledgement will be sent to lenders.
If you have any questions regarding this new feature, please contact the User Administrator within your financial institution. If User Administrators have any questions about this feature, please contact 1-866-959-1699 or csbfp-pfpec@ised-isde.gc.ca.