On this page
- Overview
- Sign in screen
- Industrial Design Maintenance Fees
- Cart
- Transaction history
- Problem report
- Sign out
- Tips
- Icon legends
- Glossary
- Contact us
Overview
The topics in this online help menu follow the flow of the screens as you use them to input your data. To find a help topic for a particular screen look for the name of the screen in the help file menu.
If you are new to maintenance fees you can read more about fees at Standard fees for industrial designs. The site contains the basic fees for industrial designs.
Other topics that may also be of interest to you are located at the end of the help file. They include Problem Report, Sign out, Tips, Icon Legends and Glossary.
Sign in screen
Sign in
Use this screen to sign into the Industrial Design Maintenance Fees web application. Your account credentials (Username and Password) allow you to securely access all Innovation, Science and Economic Development Canada online services.
Follow the steps below to sign into the application.
- Enter your credentials into the Username and Password fields.
Note: Login credentials are mandatory and they are case sensitive.
- Click the Sign in button to continue to the next screen.
Forgot username or password
- Click on the Forgot your username or password? link to continue to the Access Your Account web page.
- Follow the screen prompts to manage your Login credentials.
Sign up
New Users can use the Sign up link which is located under the Username field. New Users need to create a login Username and Password. You will use this information to securely access all Innovation, Science and Economic Development Canada online services.
- Click the Create an Account link to continue to the Access Your Account web page to create your Login credentials.
Industrial Design Maintenance Fees
The Industrial Design Maintenance Fees page allows you to choose one of two methods to locate your registered industrial design. Each method has a link. Click the link for the method you want to use.
The links are:
Registration number search
Use this process if you know the number or numbers of the items you are registering.
Complete the Registration number(s) field and click the Search button. If adding multiple numbers be sure to separate them by using a space, comma, semicolon or a carriage return. The Registration number search results screen displays. You will have all valid registrations shown as well as a list of invalid registrations and the reasons why they are invalid.
Note1: The field limit is 1000 numbers.
Registration number search results
The Registration number search results screen displays with all valid numbers that have a registration due for maintenance fees.
The registration number(s) entered are validated. The system ensures that:
- the registration number(s) exist;
- the registration number(s) can be maintained; and
- the registration number(s) have not previously been maintained.
When you have checked that all your numbers are correct and ready for maintenance, click the Add to cart button to add all the items to the cart for payment.
File upload
Use this process if you have multiple registrations for which you are paying maintenance fees and you want to load them up via an XML file. The maximum number of registration numbers that can be in your XML file is 1000.
Read the Tip section of the screen for an example of the type of XML file that you can use.
Use the Browse/Choose file button to locate your file.
Click the Upload button to upload your file.
The File upload results screen displays with all valid numbers that have a registration due for maintenance fees. A message on the screen will tell you the verified registration number count for your upload.
Click the Add to cart button to continue.
Cart
Use this screen to view your application, remove one or more applications from the Cart, empty your entire cart or proceed to payment.
Click the HTML link or the PDF link in the Document(s) column to view your application in a new window. You can then save the file to your local file system by selecting the File | Save as feature.
Click the Remove button to remove one or more specific applications from the Cart. Should you need to recall those applications complete the Registration number search or upload your file again.
Click the Empty cart button to empty your entire cart. Your entries are removed from the Cart. Should you need to recall those applications complete the Registration number search or upload your file again.
Click the Proceed to payment button to move to the next screen in the process.
Payment method
Use this screen to make your payment. Choose your payment method. The methods of payment available to you, for example credit card, are listed on the screen.
If you select the Pay with a Credit Card button, you are taken to a screen where you can enter your credit card detail and click the Process Transaction button to complete your credit card payment.
You may also select the Cancel transaction button to return to the Payment method screen.
If you select the Pay with my CIPO deposit account button you are taken to a screen where you can select your account and click the Pay now button to complete your payment.
You may also select the Return to previous page link to return to the Payment method screen.
Payment details
Use this screen to view and print your transaction record.
Click the Continue button to proceed to the next screen.
Payment confirmation
The Payment confirmation screen contains your confirmation number and allows you to take the following actions on your transaction.
Click a selection shown in the Actions column. You can:
- View your payment receipt (HTML or PDF).
- View your confirmation letters (HTML or PDF).
If you have other maintenance requests to work on you can click on a selection from the left hand Industrial Design Maintenance Fees menu.
If you have completed your work you may click the Sign out button.
Transaction history
Use this screen to search the history of transactions.
Complete one or more of the fields with criteria.
Note1: The End date field is a required field. You must ensure a date is selected.
Note2: The search is limited to a maximum of 1000 results. If your results are numerous, you can click the refine link on the screen and complete as many fields as you can on the Transaction history search screen to narrow your search.
After you enter your search criteria click the Search button to move to the next screen in the process.
Transaction history search results
Use this screen to review the transaction(s) found based on the criteria you entered on the previous screen.
If you requested one search item then the search results screen displays only the result for that particular item.
If you requested more than one item, the search results screen displays the results for all items available for viewing. Depending on the number of items to view you may selelct to see 10, 25, 50, 100 or All items.
You may also use the up and down arrows to review the results. For example if you click the arrows in the Date column the items display in date order from oldest to newest or vicie versa. If you have numerous pages you can use the page finder at the bottom of the screen to move through the pages of results.
Once you locate your transaction you can perform the following actions:
Under the Documents column you may view:
- Payment receipt (HTML or PDF)
- Confirmation letter (HTML or PDF)
If you wish to perform another search or refine your search, click on the new or refine links to return to the Transaction history search screen.
Problem report
If you experience technical problems, you can click Problem report from the left menu. This will forward you to a Technical Problem report web page. The Technical problem report web page allows you to enter information pertaining to your technical problem. When you have completed entering all of the problem information, click the Submit button.
Sign out
To sign out of the E-maintenance application, click the Sign out button in the top right hand side of your screen.
Tips
Each tip is listed below in bolded lettering followed by its description beneath.
How to view help
It is recommended that you open the help file in a new window. You can then resize your application screen and your help screen available while you complete the fields on the screen. If this is not possible then you can open the help file in a new tab and click between your application screen and the help file screen to get the needed information about completing the field(s) of the screen.
Required fields
The screen itself tells you whether or not you need to enter data into a field.
When a field requires input you will see a red asterisk (*) and the word (required) in red and in brackets.
Switching languages
The application is fully bilingual. You can switch the application languages by click the Language hyperlink Français or English at the top right corner of each page.
Note: Once you enter the Application steps you cannot switch the language without exiting the steps. Once you exit the steps you can use the Language hyperlink to switch languages.
Session timeout
When you sign into the application, the system creates a session.
When no activity is performed for a period of time, a warning prompt displays to inform you that the session is about to expire. You may press the Continue session button to continue the session or you may press the End session now button to end the session.
If the session expires, your are signed out of the application and the message screen informs you that the session has expired. You may click the Sign in button to sign back into the Industrial Design E-maintenance application.
Icon legends
Throughout the application you may see icons that perform actions. Move your mouse over the icon to view the action that the icon performs. The name of the icon appears on the screen.
Below is a list of the icons and what they mean. The icon is shown below followed by its meaning.
The Remove graphic icon consists of a black wide letter x. This button deletes the item you click on.
Exception: Clicking the X button in the Cart removes the application from the Cart and moves it back to your Work in Progress. Your application is not deleted.
This graphic icon consists of the words show and entries with a drop down box that allows you to select 10, 25, 50, 100 or All items. It displays when there are numberoud items found in a search on the Transaction History search page.
This graphic icon consists of two arrows one pointing up and one pointing down. These arrows only display on the Transaction history results page when there is more than one entry found in the search. Clicking on the up arrow puts the results in the order of the column heading. For example if you click the up arrow of the Registration no. column the items are displayed in numerical order with the lowest number at the top of the list going to the highest number at the bottom of the list.
This graphic icon consists of page numbers and the word Next at the end. This graphic only displays on the Transaction history results page when there is more than one page of entries to be displayed. Clicking on the page number or the Next button takes the viewer to the next page of results.
This graphic icon consists of a small green circle with a white checkmark inside it. It is used to denote the Successful payment status.
This graphic icon consists of a small brown circle with a white interior and has a clockface in brown inside it. It is used to denote the Pending payment status.
This graphic icon consists of a small red circle with a white interior and has a red x inside it. It is used to denote the Cancelled payment status.
Glossary
The Canadian Intellectual Property Office (CIPO) provides a Glossary of Intellectual Property Terms that may help you as you work through the screens.
Contact us
Use the Contact us link found on the bottom left hand side of your application screen to find the CIPO contact information.
You can use this feature to:
- ask a question, provide feedback or report a problem.
- contact us online, by telephone and in person.
- find the CIPO mailing address.