CIPO Business Strategy 2012-2017

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CIPO Business Strategy 2012-2017

PDF version
(5.8 MB, 27 pages)

Table of Contents

• CIPO's Values
• Message from the Chief Executive Officer
• Part I – Introduction
  • About CIPO
  • Our New Business Strategy
• Part II - Strategic Analysis
  • The role of IP is continually evolving
  • CIPO's role in the future
    • Mission
    • Vision
  • A Framework for Action
    • Strategic Pillars
    • Enabling Pillars
  • Measuring for Success
• Part III – Strategic Pillars
  • Customers
    • Customer Segmentation
    • Customer Relationship Management Framework
    • Targeted Customer Outreach
    • Customer-Focused Communications
    • How We Will Define Success
  • Access to Innovative Knowledge
    • Innovative Knowledge to Support Innovators
    • Business Analytics to Support Decision Makers
    • Transparency of IP Filing Information to Support the IP Marketplace
    • How We Will Define Success
  • Modern IP Framework
    • Regulatory Modernization and Red Tape Reduction
    • A New International Roadmap
    • The Need for Evidence-Based Policy
    • How We Will Define Success
• Part IV – Enabling Pillars
  • Highly Skilled Workforce
    • How We Will Define Success
  • Responsive IT Infrastructure
    • How We Will Define Success
  • Operational Excellence
    • How We Will Define Success
• Part V - Call to Action
• A Roadmap to deliver on CIPO's Strategic Framework

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