Canadians like you are spending billions of dollars on repair and maintenance services every year. Whether at work, at school, or at home, repair services can often come in handy.
The farmer who grows your food may need to repair their equipment for the next harvest. Students could need to repair their laptop before exam time. Your family might have a broken stove that needs fixing. The list goes on and on!
As a consumer, more competition in the repair industry would give you better prices, more choice and convenience. Better repair options can also make your purchases last longer.
Check out our video series and other resources to learn more about Right to Repair.
Video 1: What is Right to Repair?
- Transcript
Transcript - Video #1 — What is Right to Repair?
Scene 1: Audio
Music
Scene 1: Visual
The following text appears: What is Right to Repair?
Scene 2: Audio
Let’s say you buy a product.
Scene 2: Visual
Three icons appear from left to right:
- a microwave
- a washing machine
- a refrigerator
The following text appears: What is Right to Repair?
Scene 3: Audio
Do you own it...100%?
Scene 3: Visual
The screen moves to the right and laptop appears in the bottom left of the screen. A question mark appears on the laptop screen.
The following text appears: Do you own it 100% ?
Scene 4: Audio
Can you do anything you want with it… like repair it yourself, or find someone to do it for you?
Scene 4: Visual
The screen moves left to reveal a person leaning over a laptop.
The following text appears: Can You Do Anything You Want With It.
Under the text, a motion graphic of a screwdriver, a motherboard and a question mark appear.
Scene 5: Audio
It depends.
Scene 5: Visual
The screen moves right. A man appears on the left side of the screen with his hands open and out.
On the right side of the screen, the following text appears:
Can you do
anything
you want
with it. It
depends.
Scene 6: Audio
Sometimes you don’t have a choice in how your product is repaired.
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On the left side of the screen, an X in a big circle appears on top of a remote control.
On the right side of the screen, the following text appears: Sometimes you don’t have a choice.
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Right to Repair is a concept that aims to change that.
Scene 7: Visual
A motion graphic of nuts and bolts appears along with the following text: Right to Repair.
Then, the following words emerge from the bottom of the screen: Aims to Change That.
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It calls for consumers to be able to choose any repairer they wish.
Scene 8: Visual
On the left side of the screen, a person wearing a baseball cap crouches in front of a computer.
Then, the following text emerges from the bottom of the screen: Consumers should be able to choose any repairer they wish.
Scene 9: Audio
or even repair their own products.
Scene 9: Visual
The screen shifts left and a person with a ponytail fixes a machine. The following text appears on the left of the screen: Or repair it themselves.
Scene 10: Audio
For this to happen manufacturers would have to make parts, tools, and information available to both consumers and repairers.
Scene 10: Visual
An image of a motherboard drops from the top of the screen and fills the screen.
The motherboard shrinks and moves up to the top of the screen. A screwdriver, two screws and a motherboard appear, along with the following text:
parts
tools
information
Scene 11: Audio
Take Mary, for instance.
Her laptop isn’t working.
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The screen moves left to reveal a person (Mary), along with a floating laptop and, on the laptop screen, an orange circle and an x through it.
Scene 12: Audio
Without Right to Repair, she may need to take it here...
But with Right to Repair, she can choose to go here where it may be less expensive...
Here for higher quality...
Here because it’s more convenient...
Scene 12: Visual
Mary remains on the screen, along with an image of a building and a large green checkmark in a circle floating above and a text which reads: Manufacturer’s Authorized Repairer
The symbols disappear and to Mary’s right, the symbol for better price (>price) appears along with a dollar sign above a building
The symbols disappear and to Mary’s right, the following icons appear: a green thumbs up, a building and the symbol for higher quality (>quality)
The symbols disappear, and to Mary’s right, three images appear: the symbol for greater convenience (>convenience), a building and a clock
Scene 13: Audio
Or even tackle the repairs herself.
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A large image of Mary appears, along with the following text: I’ve got this!
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With Right to Repair, Mary has the power of choice and can make competition work for her.
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Mary remains on the screen. To her right, images of four buildings of different sizes appear.
She points to the word CHOICE and a green check mark in a circle appears on the screen.
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Right to Repair: good for competition, good for consumers.
Scene 15: Visual
Mary remains on the screen. To her right, images of four buildings of different sizes appear.
A large thumbs up appears on the left-hand side of the screen along with the following title: Right to Repair.
Scene 16: Audio
Scene 16: Visual
Competition Bureau
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Canada Wordmark
Video 2: Why does Right to Repair matter?
- Transcript
Transcript - Video #2 — Why does Right to Repair Matter?
Scene 1: Audio
Music
Scene 1: Visual
The following words appears on the screen along with a large question mark: Why does Right to Repair matter
Scene 2: Audio
We generally think that people should have a right to repair things they own...
Scene 2: Visual
The screen shifts right to reveal two gloved hands repairing the inside of a mobile phone with a sharp instrument.
The hands disappear and the assembled mobile phone drops from the top into the screen. On the phone screen, two ungloved hands appear holding a phone and tools.
Scene 3: Audio
or take them to a repairer they choose.
Scene 3: Visual
An image of store fronts emerges from the bottom of the screen and becomes larger.
Scene 4: Audio
But why is right to repair important?
Scene 4: Visual
The screen shifts left. A person stands with arms out and open; to his left, the word “why” appears; to his right, a question mark in a circle appears.
Scene 5: Audio
It’s a bigger issue than most of us realize. The impacts echo across the economy, the environment, and the rights of consumers.
Scene 5: Visual
The screen shifts right. A map appears, across the screen on which the following words are written: It’s a big issue!
The words disappear and the following words emerge one at a time and then disappear: economy (with a dollar sign), environment (with a leaf), and consumers (with a thumbs up).
Scene 6: Audio
When independent businesses can access the tools, information, and parts they need...
Scene 6: Visual
A person appears along with images to illustrate tools, information and parts.
Scene 7: Audio
...they can compete for your business.
Scene 7: Visual
A man works under the hood of a car. The following words appear across his image: they can compete for your business.
Scene 8: Audio
Stronger competition in business equals stronger participation in the economy.
Scene 8: Visual
An image emerges from the bottom of the screen of nine businesses of various sizes. The following words appear: Stronger competition = Stronger economy.
A dollar sign appears above each of the nine businesses.
Scene 9: Audio
If you have a product that doesn’t quite work anymore, you can avoid having to replace it prematurely.
Right to repair lets you extend the lifespan of things you own...
Scene 9: Visual
A person holds a cracked mobile phone. They give a thumbs up sign and the following words appear: avoid replacing prematurely.
The person shifts left out of the screen and a green bar slides from right to left with the numbers 1 to 9.
Scene 10: Audio
...preventing unnecessary waste in our environment and saving you money.
Scene 10: Visual
The following text appears on the left side of the screen: Prevent unnecessary waste.
A pile of trash appears below those words.
On the right side of the screen, a person tucks their phone/wallet into their back pocket. A dollar sign appears on the person’s pocket.
Scene 11: Audio
Consumers deserve choice in how much they want to pay, quality of service and convenience, too.
Scene 11: Visual
The screen shifts right, and a head and shoulders shot of a person appears along with the words: consumer choice.
Images of a dollar sign, thumbs up and clock appear, illustrating price, quality of service and convenience.
Scene 12: Audio
And for those who are rural, remote, or low-income?
This access and choice can make all the difference.
Scene 12: Visual
The screen shifts right. A farmhouse appears along with the following words: rural/remote/low-income.
The image zooms out to reveal a cow in the left-hand corner of the screen.
The images disappear and the screen turns green.
Scene 13: Audio
The economy and consumers—two big reasons why Right to Repair is really important!
Scene 13: Visual
A person with a thumbs up appears with two children to their side. A total of five dollar signs appear on the screen.
The following words appear on the screen: Right to Repair.
Scene 14: Audio
Scene 14: Visual
Competition Bureau
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Canada Wordmark
Video 3: How to make Right to Repair work for you?
- Transcript
Transcript - Video #3 — How to Make Right to Repair Work for You
Scene 1: Audio
Music
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The following words appear on the screen: How to Make Right to Repair Work for You
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Did you know Competition Bureau of Canada is taking action to promote Right to Repair?
Scene 2: Visual
A megaphone appears against a blue background of tools. Red lines emerge from the megaphone to denote sound. The megaphone turns slowly, and the following words appear: Right to Repair.
Scene 3: Audio
That’s because this action will provide great benefits to Canadian consumers, businesses, and the economy.
We advocate for rules and regulations that will make competition work for you.
Scene 3: Visual
An outstretched hand appears, holding a range of household appliances. The following words appear: provide great benefits.
A motion graphic of consumers walking appears behind the outstretched hand.
The images disappear and a hand holds a gavel which moves up and almost out of the screen. It then moves down to the bottom of the screen and the following text appears: advocate for rules and regulations.
As the gavel lifts, on the right, a standing person appears, along with the following text: make competition work for you!
Scene 4: Audio
You’ve probably heard of copyright protection regulations.
Scene 4: Visual
A large copyright logo appears on the screen.
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And they have an important role to play.
Scene 5: Visual
The copyright symbol becomes smaller and moves to the top left of the screen. The following text appears: They Have an Important Role to Play.
Scene 6: Audio
But they shouldn’t create unnecessary barriers to getting things repaired.
Scene 6: Visual
The following words appear: Shouldn’t create unnecessary barriers.A brick wall moves up the left side of the screen.
Scene 7: Audio
So what is the Competition Bureau doing to help?
Scene 7: Visual
The screen shows the brick wall and to the right, a large question mark in a circle.
Scene 8: Audio
Our job is to advocate to regulators and policymakers.
We make sure regulations don’t create unnecessary barriers to competition including access to parts, tools, and information.
Scene 8: Visual
The screen shifts right. A person, facing left, holds a megaphone with a motion graphic of sound waves coming from it. The brick wall appears behind her, to the right.
The woman shifts out of the screen.
The brick wall appears on the left side of the screen. A person holds a sledgehammer. The following text appears: make sure regulations don’t create unnecessary barriers.
The person breaks the brick wall with the sledgehammer.
Scene 9: Audio
But what about you, the consumer?
Scene 9: Visual
The screen shifts left. A person leans on a washing machine. They hold an instruction manual. The following words appear: What about the consumer?
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Before purchasing, find answers to these important questions:
Scene 10: Visual
The screen shifts left. A man, holding a credit card, sits in front of a laptop. The following words appear: Find answers.
Scene 11: Audio
What’s the useful life of this product?
Scene 11: Visual
The person disappears and the laptop floats up to the top left of the screen. The following words appear: What’s the useful life of this product?
A bar with the numbers 1 to 6 slides across the screen, then the images disappear.
Scene 12: Audio
Are there restrictions on who can repair this for me?
Scene 12: Visual
An image of storefronts appears with the following text: Are there restrictions on who can repair this?
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How available are the tools, information, parts, and service?
Scene 13: Visual
The screen shifts left. A closed vault appears. It opens to reveal parts inside. The following text appears: how available are the tools, information, parts and service?
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Answers to these help make Right to Repair work for you!
Scene 14: Visual
The screen shifts left. An image of a man showing a thumbs up appears with the following words: Right to Repair.
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Competition Bureau
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Canada Wordmark