The invitation letter outlines your eligibility to benefit from the Connecting Families Initiative (CFI). This letter comes in a Service Canada or Government of Canada envelope.
A valid invitation letter will have the following:
- Government of Canada logo
- Your home address
You will need to enter this address to sign-up in the Connecting Families registration portal. Even if you've moved, use the address that appears on the letter. You can confirm your new address later in the registration process. - Date (Month, Year format)
- Your code
This 8-digit code is unique to you. You will be prompted to enter this code to sign-up for the initiative in the registration portal. - Subject line "Connecting Families Initiative"
The image below is an example of what the top of an official invitation letter should look like.
What to do if you don't receive an invitation letter
If you have not received a letter, first check if you are eligible. Eligibility is confirmed annually based on household income and their Canada Child Benefit or Guaranteed Income Supplement benefits.
If you meet the eligibility criteria but haven't received your letter, it may be due to one of these reasons:
- You recently moved
- You accidentally threw out your letter
I lost my letter
If you have lost or accidentally threw out your letter containing your access code, you should contact the Connecting Families Initiative team.
What to do if I've moved?
If you have recently moved or if the address listed on your letter is incorrect, you must still use the original address listed on your letter when you sign up for the initiative. The address can be updated once you are registered.