Working groups on consumer issues

The Consumer Measures Committee ( CMC ) brings together experts in consumer issues from the public and private sectors. Sub-committees and working groups are created to explore and address specific consumer issues, set goals and then work toward achieving them.

Consumer awareness

The Consumer Awareness Committee ( CAC ) investigates, develops and promotes communications products and awareness materials for Canadian consumers. To support the CMC, they provide outreach and awareness of consumer protection issues identified as priorities. They also provide communications support for other CMC working groups.


Past working group initiatives

Past CMC working groups have worked on a range of consumer issues including:

  • Alternative Consumer Credit
  • Collection Agencies
  • Consumer Protection in E-Commerce
  • Consumer Redress
  • Cooperative Enforcement
  • Cost of Credit Disclosure
  • Credit Card Charge-Backs
  • Credit Reporting Harmonization
  • Direct Sellers
  • Identity Theft
  • Jurisdiction
  • Travel Services