The Office of Consumer Affairs (OCA) is committed to providing quality service to all applicants and funding recipients in the official language of their choice.
Here are the performance results for 2019–2020:
|Service Standards - Our goal is to:||Performance Target||Results|
|Acknowledge the receipt of a funding application the same day that a funding proposal is received via the OCA Online Application System||100% of the time||100%|
|Release payment within 45 calendar days of the recipient satisfying the requirements of the contribution agreement||95% of the time||95%|