Electricity Canada has provided the following contact list in order to report electrical power line interference problems. Also provided is an information checklist to help CEA members better identify the source(s) of these problems.
| Utility Company | Department | Phone Number(s) | Online Application / Email Contact |
|---|---|---|---|
| BC Hydro | Customer Service — General Inquiries | 1-800-224-9376 | powerquality@bchydro.com |
| Manitoba Hydro | Customer Contact Centre | 1-888-624-9376 | Online Form |
| Nova Scotia Power | Customer Care Centre | 1-800-428-6230 | Online Form |
| SaskPower | Customer Service | 1-888-757-6937 | Online Form |
| Hydro One | 24 Hr. Technical Support | 1-888-468-6688 (Local: 416-240-6688) |
|
| Maritime Electric | Customer Service | 1-800-670-1012 | customerservice@maritimeelectric.com |
| AltaLink | Contact Us | 1-866-451-7817 | |
| Newfoundland and Labrador Hydro | Customer Information | 1-888-737-1296 | customerservices@nlh.nl.ca |
| ATCO Electric | General Inquiries | 1-800-668-2248 | Online Form |
| Hydro Québec | Customer Services | Island of Montréal: 514-385-7252 All other regions within Quebec: 1-888-385-7252 |
|
| NB Power | Customer Service | 1-800-663-6272 | Online Form |
| Toronto Hydro | Contact us | 416-542-8000 | Online Form |
Frequency Interference Information Checklist
When contacting a utility company to file a complaint regarding a frequency inference, the following information should be provided:
- When did the interference occur? What time of day did it take place?
- Is the interference constant or intermittent? If intermittent, at what intervals did it take place?
- In which frequency band did the interference occur?
- What equipment was affected by the interference?
- Is any noise (i.e. arching on the line, noise on a TV or radio, etc.) heard during the interference?