Contesting the amount on your cell phone bill
Contact the Office de la protection du consommateur if you believe your phone service provider has improperly billed you.
Mobile phone billing errors
Select the province or territory where you live.
Commission for Complaints for Telecom-television Services (CCTS) complaints form
If you are unable to resolve a dispute with your mobile phone, home phone or television service provider, submit your complaint to the Commission for Complaints for Telecom-television Services (CCTS).
Mobile phone billing errors
Contact the Commission for Complaints for Telecom-television Services (CCTS) if the amount on your mobile phone bill is not as promised (or advertised).
Wireless Code
Learn how Canadians are protected by the Wireless Code, which makes it easier to switch providers, understand your mobile plan and more.