Wireless Code

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Learn how Canadians are protected by the Wireless Code, which makes it easier to switch providers, understand your mobile plan and more.

Sector
Mobile phone billing errors
Mobile phone disconnection fees
Mobile phone long distance fees
Mobile phone rate increases
Text messaging fees
Mobile phone billing issue not listed
Mobile phone contract issues
Mobile phone disconnection issues
Keeping number when switching service provider (mobile phone)
Poor service from company representative (mobile phone)
Report spam and SMS
Mobile phone service not delivered as promised
Mobile phone service unavailable
Terms and conditions issues (mobile phone)
Mobile phone quality of service issue not listed
Defective mobile phone
Lost or stolen mobile phone issues
Link to Information
https://www.ccts-cprst.ca/codes-stats-and-reports/wireless-code/
Source
Commission for Complaints for Telecom-television Services
Link in this language only
No
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