Resources - Television contract issues

Consumer Information
Service provider search tool - Canadian Radio-television and Telecommunications Commission

The first step in resolving your complaint is to contact your service provider.

  • Province/territory: All provinces and territories
Amending or renewing a television service contract in Quebec - Office de la protection du consommateur

Find out more about TV contract regulations in Quebec and how to file a complaint if you believe your provider isn’t following the rules.

  • Province/territory: Quebec
General contract issues - Canadian Radio-television and Telecommunications Commission (CRTC)

Contact the CRTC for information or assistance resolving your complaint.

  • Province/territory: All provinces and territories
Non-compliance of contract terms and conditions - Commission for Complaints for Telecom Services (CCTS)

Contact the CCTS if you have an issue with a service provider in your area. For example, if your service provider isn't complying with your contract terms and conditions.

  • Province/territory: All provinces and territories
Service provider contracts - Digital Government and Service NL

Find out how provincial consumer protection legislation applies to cell and residential phone companies, internet providers as well as cable and satellite service providers in Newfoundland and Labrador.

  • Province/territory: Newfoundland and Labrador
Television Service Provider Code - Canadian Radio-television and Telecommunications Commission

Learn how Canadian television subscribers are protected by the TV Service Provider Code, which ensures your service agreement is easy to understand.

  • Province/territory: All provinces and territories
TV services contract cancellation - Office de la protection du consommateur

Learn how to cancel your TV contract by visiting the Office de la protection du consommateur’s web resource.

  • Province/territory: Quebec