Les consomateurs canadiens : loin de leur institution bancaire! (in French only)

Organization

Service d'aide au consommateur (SAC)

Published

2000

Summary

This report studies the effects of bank and credit union branch restructuring and closures on Canadians living in areas without financial institutions. The researchers met with 400 heads of families from across Canada and learned that the most common problems facing those living in communities lacking banking services are related to distance and service. This report makes several suggestions, including: 1) credit union members should attend annual meetings to voice concerns, 2) financial institutions should listen to the needs of the consumers and should not presume that all can, or want to, take advantage of new technologies, and 3) governments should create three-party (including consumers, financial institutions, and governments) committees to measure inconveniences in the industry.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database