The Office of Consumer Affairs (OCA) promotes the interests and protection of Canadian consumers. Well-informed and confident consumers help stimulate competition and innovation in the Canadian marketplace.
Consumer research and development
Contributions Program for Non-Profit Consumer and Voluntary Organizations
Find consumer research and learn about the Office of Consumer Affairs’ program which supports organizations to produce independent research and help strengthen the consumer's role in the marketplace.
Information for consumers
- Buying and leasing big-ticket items
Learn more about buying, renting and leasing homes, vehicles and travel services. - The connected consumer
Stay secure while shopping online and using connected devices. - The modern marketplace
Keep up-to-date on shopping and sales practices. - Business practices and consumer concerns
Discover useful information about refunds, misleading advertising, unfair business practices and more. - Money, debt and giving
Information for consumers about money, debt, and giving. - Be a green consumer
How to make safe and eco-friendly choices in the marketplace. - Product safety, recalls and labelling
Learn more about product safety, recalls, and labelling. - Identity theft, spam and fraud
Information on how to recognize and protect yourself from identity theft, spam, and electronic threats.
Complaints and legislation
- The Complaint Roadmap
Learn more about the complaint processes for different consumer issues. - Federal, provincial and territorial consumer affairs offices
Not finding the answers you need to resolve a consumer issue? Consult your provincial or territorial consumer affairs office for help. - Federal consumer protection legislation in Canada
Federal agencies and departments are responsible for enforcing legislation related to various issues, such as consumer product safety, misleading advertising, privacy complaints and more.
Stay informed
Contact us
Ask us
Contact us about a consumer affairs question or concern.
For all media enquiries please contact the ISED Media Relations Team.
Corporate information
About us
Learn more about the Office of Consumer Affairs, our mandate, strategic directions, and who we work with.