Improving the Effectiveness of Consumer Representation on Delegated Administrative Authorities

Organization

Consumers Council of Canada (CCC)

Published

2006

Summary

Delegated Administrative Authorities (DAAs) are new corporate structures that derive their authority from government. DAAs regulate, impose standards and dictate the conduct of a vast array of industries. They are accountable to the public and to the government that provides their authority. In many cases, DAAs replace a function previously provided by the government. The DAA model is generally considered to be successful. This report examines ways to enhance the effectiveness of DAAs, and those board members appointed to represent consumers and the public interest. This report provides a profile of characteristics, knowledge and competencies necessary for effective consumer and public representation on DAA boards. The hope is that this report will aide DAAs and the Ontario Ministry of Government Services in the selection, orientation and training, evaluation and on-going support of their consumer and public representatives. It should also help consumer and public representatives to understand what knowledge, skills and abilities they are expected to possess.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database