Consumer experiences with rent-to-own

Author

Denise Barrett Consulting

Organization

Consumers Council of Canada (CCC)

Published

2016

Summary

This study evaluates the information presented to consumers when they enter a rent-to-own (lease-to-own) store and attempt to secure an agreement. It describes the results of 63 instore audits conducted across Canada, focusing on selected merchandise. The results include data about the costs to acquire merchandise through rent-to-own facilities, how those prices compare to conventional vendors, an evaluation of compliance with provincial consumer protection legislation, and the identification of practices that place unacceptable risks on consumers.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database