Communications Services: Are the recourses before disconnection sufficient?

Author

Anaïs Beaulieu-Laporte

Organization

Union des consommateurs

Published

2019

Summary

The research project explores problems faced by consumers of communications services who are in a precarious financial situation or have payment difficulties in order to verify if those consumers have adequate protections, rights and remedies. The report examines the complex legislative and regulatory frameworks for telecommunications companies in Canada, explores models and initiatives from abroad that could be used in Canada, and provides recommendations to improve regulations and to help ensure consumers who have difficulty making payments are treated equitably.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database