On this page
- Strategic Innovation Fund (SIF)
- Global Innovation Clusters (GIC)
- Innovative Solutions Canada (ISC)
- Accelerated Growth Service (AGS)
- Business Benefits Finder, BizPal, and ExploreIP
Innovation Canada is committed to serving clients in a prompt, reliable, professional and fair manner. To this end, we make the following commitments:
Strategic Innovation Fund (SIF)
| Service Standard | Description | Performance Indicator | Target | 2018–19 Results* | 2019–20 Results | 2020–21 Results |
|---|---|---|---|---|---|---|
| Respond to public enquiries | For public enquiries submitted to SIF directly or via ISED's contact centre, a response will be provided within 7 working days of receiving the enquiry | % of public enquiries responded to within the service standard | 80% | 78% | 81% | 66% |
| Notification of receipt of Statement of Interest | For statements of interest (SOIs) received by SIF an acknowledgement will be provided within 1 working day of receiving the SOI | % of SOIs acknowledged within the service standard | 95% | NA | 98% | 100% |
* Results measured from January 1, 2019 to March 31, 2019
Global Innovation Clusters (GIC)
| Service Standard | Description | Performance Indicator | Target | 2018–19 Results | 2019–20 Results | 2020–21 Results |
|---|---|---|---|---|---|---|
| Respond to public enquiries | For public enquiries submitted to the GIC mailbox, a response will be provided within 7 working days of receiving the enquiry | % of public enquiries responded to within the service standard | 80% | 72% | 74% | 88% |
| Acknowledge receipt of public enquiries | For public enquiries submitted to the GIC mailbox, acknowledge receipt within 3 working days of receiving the enquiry | % of public enquiries acknowledged within the service standard | 80% | NA | 100% | 100% |
| Release payments for advance of funds to clusters** | Release payment within 15 working days of satisfying all requirements for an advance of funds | % of advance payments released within the service standard | 90% | NA | 93% | 100% |
**Wherein the Recipient is a cluster not-for-profit entity
Innovative Solutions Canada (ISC)
| Service Standard | Description | Performance Indicator | Target | 2018–19 Results | 2019–20 Results | 2020–21 Results |
|---|---|---|---|---|---|---|
| Notification of receipt of application | For applications received by ISC (challenge and testing streams), an acknowledgement will be provided within 1 working day of receiving the application | % of applications acknowledged within the service standard | 95% | NA | 100% | 94% |
| Processing Payments | Pay Testing Stream supplier invoices received, within 30 calendar days | % of payments made within the service standard | 90% | NA | 94% | 99% |
Accelerated Growth Service (AGS)
| Service Standard | Description | Performance Indicator | Target | 2018–19 Results | 2019–20 Results | 2020–21 Results |
|---|---|---|---|---|---|---|
| Schedule client meeting with full AGS team | For new companies nominated to AGS, a team will be assembled and will meet with client (as a full team) within 80 working days of signing the consent form. | Time from the date the consent form is signed to first meeting scheduled with AGS team | 80% | NA | 75% | 83% |
| Delivery of AGS Growth Plan | The AGS lead will deliver a complete Growth Plan to clients within 20 working days of the initial client meeting. | Time from initial client meeting to delivery of Growth Plan | 80% | NA | 71% | 83% |
| Initial contact from Innovation Advisor | For new companies contacting AGS through the Contact Centre, an Innovation Advisor will send an initial introduction email, with an invitation for a phone meeting within 5 business days | Time from initial client contact to the date an Innovation Advisor sends an initial email | 80% | NA | NA | 83% |
Business Benefits Finder, BizPal, and ExploreIP
| Service Standard | Description | Performance Indicator | Target | 2018–19 Results | 2019–20 Results | 2020–21 Results |
|---|---|---|---|---|---|---|
| Website uptime for Innovation Canada digital platforms | The Business Benefits Finder web platform will be accessible to the public 24 hours a day, 7 days a week | Website uptime as measured by the platform's web analytics tools | 99.50% | NA | 99.89% | 99.95% |
| Website uptime for Innovation Canada digital platforms | The BizPal web platform will be accessible to the public 24 hours a day, 7 days a week | Website uptime as measured by the platform's web analytics tools | 99.50% | NA | 99.89% | 99.90% |
| Website uptime for Innovation Canada digital platforms | The ExploreIP web platform will be accessible to the public 24 hours a day, 7 days a week | Website uptime as measured by the platform's web analytics tools | 99.50% | NA | 99.95% | 99.60% |