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Sector standards
Unless otherwise described by any Program, Sector standards apply where applicable.
Contribution agreement assessment
Acknowledgment of funding intent
- Service description: Acknowledgment of funding intent for single recipient contributions is provided on the day the federal budget is released.
- Performance target: 100%
- Performance result: for 2020-2021 is 100%
Funding agreement
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Service description: Our goal is to provide the recipient with their initial draft Funding Agreement within 4 weeks following the project approval date (i.e., approval of the Project Summary Form).
If the standard will not be met, our goal is to notify the recipient of the delay within the timeframe and to indicate a new timeline for providing a draft Funding Agreement. - Performance target: 80%
- Performance result: for 2020-2021 is 100%
Reporting
- Service description 1: Our goal is to acknowledge receipt of a report submitted by a recipient within three working days of receiving the report.
- Performance target: 80% of the time
- Performance result related to Corporate Plan: for 2020-2021 is 95%
- Performance result related to Annual Report: for 2020-2021 is 100%
- Service description 2: Our goal is to provide recipients with feedback on the report, if any, within 2 weeks of receipt of the complete report.
- Performance target: 80%
- Performance result related to Corporate Plan: for 2020-2021 is 94%
- Performance result related to Annual Report: for 2020-2021 is 93%
Payments
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Service description: Our goal is to release payment within 45 calendar days of satisfying the requirements of the funding agreement
With respect to advance payments at the beginning of a fiscal year, our goal is to release payment within 45 calendar days of the beginning of the fiscal year of the recipient, subject to satisfying the requirements of the funding agreement.
- Performance target: 90%
- Performance result: for 2020-2021 is 94%
Program standards
Strategic Science Fund
Response to inquiry
- Service description: Our goal is to provide complete information or advice in response to non-complex client's inquiries, where appropriate, within 3 business days. For more complex inquires, a response will be provided within 7 business days.
- Performance target: 90%
- Performance result:
- 2020-2021: Not applicable
- 2021-2022: 100%
- 2022-2023: 99%
- 2023-2024: 95%
- 2024-2025: 92%
- 2025-2026: 100%
Acknowledgement of receipt of application
- Service description: Our goal is to provide our clients with written acknowledgment of the receipt of their application within 5 working days of receiving the application.
- Performance target: 90%
- Performance result:
- 2020-2021: Not applicable
- 2021-2022: 100%
- 2022-2023: 100%
- 2023-2024: Not applicable
- 2024-2025: Not applicable
- 2025-2026: Not applicable
Funding agreement
- Service description: To provide recipients with an initial draft Funding Agreement within 4 weeks of a formal request from the recipient (after an official decision letter has been communicated) and if the standard will not be met, to provide a new timeline within that 4 week timeframe.
- Performance target: 80%
- Performance result:
- 2024-2025: Not applicable
- 2025-2026: Not applicable
Reporting – Acknowledgement
- Service description: Our goal is to acknowledge receipt of a report submitted by a recipient within 3 working days of receiving the report.
- Performance target: 80%
- Performance result:
- 2024-2025: 83%
- 2025-2026: 97%
Reporting – Feedback
- Service description: To provide recipients with feedback on the report within 45 calendar days of receipt of the complete report. If the standard will not be met, our goal is to notify the recipient of the delay within the timeframe and to indicate a new timeline for providing feedback.
- Performance target: 80%
- Performance result:
- 2024-2025: 94%
- 2025-2026: 95%
Payments
- Service description: Our goal is to release payment within 45 calendar days of satisfying the requirements of the funding agreement.
- Performance target: 90%
- Performance result:
- 2024-2025: 83%
- 2025-2026: 94%