A Comparative Analysis of Residential Telephone Service: 1992-2002

Author

Philippa Lawson, Andrew Briggs

Organization

Public Interest Advocacy Centre (PIAC)

Published

2003

Summary

The historic decision of the Canadian Radio-Television Commission (CRTC) in 1992
(Telecom Decision CRTC 92-12)1 to allow competition in the provision of long distance
services between the incumbent monopoly telephone companies (ILECs) and new entrant
providers provoked more than a contest for customers. The 1992 decision, together with
subsequent CRTC implementation decisions, set up the framework for the delivery of
competitive telecommunications services extending to the provision of local exchange
service by non-incumbent carriers. The restructuring of the regulation of the telephony
provoked and continues to provoke debate as to the winners and losers in the new world
created by competition based decisions.
This study examines the impact of the restructuring changes in the delivery of residential
wireline services on residential consumers. It attempts to do so using measurements that
are factual and meaningful to the actual usage of residential consumers. The report relies
on information in large part collected from a variety of referenced and publicly available
sources for the period 1992-2002.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database