Mail-In Rebates: Not Always A Gift (in French only)

Author

Julie Plamondon

Organization

Service d'aide au consommateur (SAC)

Published

2006

Summary

This report shows the results of a study made on mail-in rebate business practice. This project has been done in 9 months, between May and December 2005. The first objective of this project was to draw up the general situation of mail-in rebate business practice. In order to do that, we asked opinions of different concerned persons like regulation authorities marketing analysts from university research. Following that, the study was also an opportunity to explain business practice by describing the functions of everyone involved in the process. With this study, we also aimed to highlight the problems consumers had with this particular business practice next to concerned rules and regulations. We also wanted to know consumers’ opinions by soliciting them by written press and by inviting them to answer a questionnaire on our Website. Finally, a pan-Canadian survey was made to evaluate problems met by Canadian consumers and foremost, to know there degree of satisfaction towards mail-in rebates.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database