Pris dans la toile : les consommateurs canadiens et les contrats proposés par les fournisseurs de services Internet (in French only)

Author

Jacques Saint Amant

Organization

Option consommateurs

Published

2004

Summary

At the outset, the report briefly recalls the constitutional context, since this determines which levels of governments in Canada can monitor businesses practices related to ISP contracts. Option consommateurs will then examine this contractual corpus from an analytical and non-descriptive standpoint: it would have been tiresome to count all the anomalies contained in each of these contracts, especially since the same problems can be detected in several of them. Option therefore preferred to emphasize the major difficulties, by providing examples from the contracts of one or another ISP. For reasons of convenience, Option first carried out this analysis in the light of Quebec law, as developments there over the past ten years makes it possible to base our criticism on a certain number of clear, well-defined legislative provisions. It will also be observed that in many cases Canadian systems based on common law jurisprudence make it possible to arrive at similar solutions. It goes without saying, however, that this analysis in no way constitutes a legal opinion on these various contracts, nor does Option claims to have exhausted the inventory of anomalies that they may contain. It will be seen, however, that there are already quite enough items of criticism to feed the discussion.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database