La téléphonique cellulaire : Les pièges de la transaction (in French only)

Organization

Service d'aide au consommateur (SAC)

Published

2004

Summary

The SAC (Service d’aide au consommateur) have committed ourselves to bringing to light the problems faced by consumers who buy products and services related to the cellular telephone industry.
In order to do so, the SAC:
• has briefly described the companies that offer cellular products and services along with the applicable regulations in PART 1;
• has obtained copies of the contracts and terms of service from the four main service providers in Canada and analysed the loopholes that could cause real or potential problems for consumers in PART II;
• has listed consumer complaints and formed a focus group of consumers to allow them to express their points of view on the contracts binding them to the service providers and outlined the problems encountered (complaints received by the SAC or other organisations or concerned parties) in PART III;
• has spoken with or asked questions of representatives from the cellular service providers in order to clarify certain aspects of their services and contracts. These results can be found in ANNEX B.
Based on the aforementioned information, the SAC has formulated recommendations to the industry, legislators and consumers.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database