Involving Consumers in Corporate Decision and Policy-Making

Organization

Consumers Council of Canada (CCC)

Published

2002

Summary

This report is based on a study of consumer involvement in corporate decision-making in Canada. The Consumers Council of Canada commissioned The Lomberg Network to investigate how and to what extent consumers participate in organizational decision-making in Canada. The study's key objectives were to establish an understanding of how organizations involve consumers, the extent of the involvement, the nature of best practices, and to provide recommendations to encourage greater involvement. Based on the study, the report makes key recommendations to commercial organizations and the government and also provides a 'Blueprint for consumer involvement'.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database