Research on Consumer Protection, Civil Enforcement and Consumer Advocacy

Author

Frank N. Willams B.A., L.L.B.

Organization

Consumers Council of Canada (CCC)

Published

2009

Summary

The purpose of the study was to identify consumers of goods and services who are vulnerable and require assistance and to examine the type and extent of the assistance they require. The study also identified the help being provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to those consumers in the future. The Consumers Council of Canada conducted the study in two phases, in collaboration with the Ontario Ministry of Small Business and Consumer Services ("MSBCS") and Legal Aid Ontario ("LAO"). Industry Canada funded the study.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database