Telecommunications Companies - One single incomprehensible bill?
Author
Maryse GuénetteOrganization
Option consommateursPublished
2009Summary
In this research, Option consommateurs (OC) started with the hypothesis that the single invoice, because it is only one document relating to several services, must be more difficult to understand than the traditional invoice. OC then attempted to verify this hypothesis and made recommendations.This document is available in the following language(s):
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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.
Contact information
Address
50 Sainte-Catherine street West, Suite 440 Montreal, Quebec H2X 3V4
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598-7288
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(514)
598-8511
Source: Consumer Policy Research Database