Consumers and Wireless Data Roaming

Author

Jonathan Bishop, Janet Lo

Organization

Public Interest Advocacy Centre (PIAC)

Published

2012

Summary

Canadians are using their wireless devices more than ever to go on the internet and connect with each other. For many wireless users, this activity doesn’t stop when they travel to other countries. This is especially dangerous in the age of smartphones where data can be consumed intermittently while the device is on, even if the consumer does not actively open emails or go on the internet with their wireless device. As a result, due to international roaming fees, Canadian travelers are surprised to return home to an unexpectedly large bill from their wireless provider – an experience referred to as “bill shock.”

This report examines wireless service and billing practices related to international data roaming fees. As well, PIAC examines the consumer experience with international data roaming fees, and how these fees affect their wireless device usage behavior when outside of Canada. It also provides a comparative look at consumer protection measures implemented and considered in other countries to determine what actions, if any, are required to limit the occasions of bill shock experienced by Canadian consumers.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

• English (HTML document)
• English (PDF document)
• French (PDF document)

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database