Proliferation of Redress Procedures

Author

Yannick Labelle

Organization

Union des consommateurs

Published

2013

Summary

Consumer access to justice remains a hotly debated issue; despite various measures taken to improve that access, it is still deficient. The very approach to access to justice may be wrong. Indeed, the narrow objective of improving individual access to dispute resolution mechanisms does not appear suitable for the peculiarities of consumer law, and the barriers to this type of access seem insurmountable.

This research identifies the different types of barriers to adequate consumer access to justice: material, objective, subjective, sociocultural, physical and mental health barriers.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

• English (PDF document)
• French (PDF document)

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database