Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews

Author

Howard J. Deane

Organization

Consumers Council of Canada (CCC)

Published

2016

Summary

Consumers Council of Canada's research outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee on Online Reputation, and more specifically their International Working Group on Consumer Online Reviews.

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English and French

• English (PDF document)
• French (PDF document)

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database