David and Goliath: Consumer protection and digital services marketplace dominance

Author

Consumer Association of Canada

Organization

Consumers' Association of Canada (CAC), Manitoba Branch

Published

2023

Summary

The CAC (Manitoba) research project, David and Goliath: Consumer protection and digital services marketplace dominance, aims to address the consequences of information gathered and stored by digital providers, understand consumer awareness and use of mechanisms designed to protect their collected data and consumer knowledge of the consequences when protections are not in place. The report also examines the impacts of the COVID-19 pandemic on digital use.

The research methods included a literature review, a review of Canadian and International legal protections and regulations, a national online panel survey, five online focus groups from across Canada and interviews with individuals from key policy communities. An advisory panel was created to provide guidance to the project and feedback on the research tools and reports.

Specific recommendations included, the use of standard formats or templates, the expansion of educational opportunities by government and non-government agencies to improve digital literacy, the appointment of resources to marginalized and vulnerable communities and the recognition of the diversity of consumer digital users.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Source: Consumer Policy Research Database