Connecting Families

A family gathered in front of a computer connected to the internet

If you have received a letter from the Government of Canada to participate in Connecting Families, please visit the initiative’s secure web portal to enter the code found on the top right corner. If you received a letter with a 9 character code, please enter only the first 8 characters when prompted. If you received a letter with an 8 character code, please enter all characters.

Daily aspects of Canadians' lives are increasingly touched by digital technology, and access to high-speed Internet has become an essential service and a key driver for improving our economic and social well-being.

The Government of Canada originally announced Connecting Families in Budget 2017 to help bridge the digital divide for Canadian families who struggled to afford access to home Internet. This initiative relies on Internet service providers (ISPs) that participate voluntarily and without government subsidy. The Connecting Families initiative brings together the public, the private and non-profit sector and has helped tens of thousands of low-income Canadian families access the Internet. Since the launch in November 2018, over 75,000 low-income households have benefitted from the initiative.

A step forward

In August 2021, the next phase of Connecting Families was announced. Connecting Families 2.0 is introducing significantly faster speeds and increasing the data usage amount. At 50/10 megabits per second (Mbps) for $20 a month, the download and upload speeds will be 5 and 10 times faster respectively than the first phase of Connecting Families.

The data allotment is also doubling, from 100 GB to 200 GB of usage per month. This new phase will also broaden eligibility from families receiving the maximum Canada Child Benefit (CCB) to include low-income seniors receiving the maximum Guaranteed Income Supplement (GIS). The existing $10 Internet plan will also remain available.

Computers for Success Canada (CFSC), a national not-for-profit organization, will continue to maintain and operate the secure online portal for use by eligible households who have received a letter from the Government of Canada.

The Connecting Families initiative aligns with Canada's Digital Charter, a principles-based approach to building trust in the digital world. The first principle of the Charter is focused on ensuring that all Canadians have equal opportunity to participate in the digital world and the necessary tools to do so, including access, connectivity, literacy and skills.

Do you have questions? Contact us.