Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not it meets these commitments. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.
Monthly service standards results
| Service | Commitment (hours or business days) | Results for October 2022 | |
|---|---|---|---|
| Type | Method | ||
| Incorporation | Online | 1 day | 89% |
| Express online | 4 hours | 100% | |
| Email or mail | 10 days | 100% | |
| Amalgamation | Online | 1 day | 79% |
| Express online | 4 hours | 100% | |
| Email or mail | 10 days | 76.9% | |
| Continuance (Import) | Online | 1 day | 86% |
| Express online | 4 hours | 100% | |
| Email or mail | 10 days | 83%Footnote | |
| Service | Commitment (business hours or days) | Results for October 2022 | |
|---|---|---|---|
| Type | Method | ||
| Incorporation | Online | 1 day | 79.8% |
| Express online | 4 hours | 100% | |
| Email or mail | 10 days | 100% | |
| Amalgamation | Email or mail | 10 days | N/AFootnote * |
| Express email or mail | 1 day | N/AFootnote * | |
| Continuance (Import) | Email or mail | 10 days | 67% |
| Express email or mail | 1 day | 100% | |
| Service | Commitment | Results for October 2022 |
|---|---|---|
| Report Generation Time | Report generated within 15 seconds | Average of 1.83 seconds per report. |
Service commitment results 2019-2020
| Service | Commitment 2019 (business days) | Commitment 2020 (business days) | Target | Results for 2019-2020 | |||
|---|---|---|---|---|---|---|---|
| CBCA | NFP | Coop Act | |||||
| Amalgamation | Online | 1 day | 1 day | 90% | 88% | N/AFootnote * | N/AFootnote * |
| Express online | N/AFootnote * | 4 hours | 90% | 100% | N/AFootnote * | N/AFootnote * | |
| Email or mail | 5 days | 10 days | 90% | 89% | 100% | N/AFootnote * | |
| Express email or mail | N/AFootnote * | 1 day | 90% | N/AFootnote * | 100% | N/AFootnote * | |
| Amendment | Online | 1 day | 1 day | 90% | 91.1% | 91% | N/AFootnote * |
| Express online | N/AFootnote * | 4 hours | 90% | 100% | N/AFootnote * | N/AFootnote * | |
| Email or mail | 5 days | 10 days | 90% | 97.3% | 100% | 100% | |
| Annual return | Online | 1 day | 1 day | 90% | 99.9% | 99.9% | N/AFootnote * |
| Email or mail | 5 days | 10 days | 90% | 98.1% | 99.6% | 98% | |
| Arrangement | Email or mail | 5 days | 5 days | 90% | 100% | N/AFootnote * | N/AFootnote * |
| Articles of dissolution | Online | 1 day | 1 day | 90% | 100% | N/AFootnote * | N/AFootnote * |
| Email or mail | 5 days | 10 days | 90% | 98.9% | 100% | 100% | |
| Cancellation | Email or mail | 20 days | 10 days | 90% | 66.6% | N/AFootnote * | N/AFootnote * |
| Certificate of compliance or certificate of existence | Online | 1 day | 1 day | 90% | 99.7% | 100% | N/AFootnote * |
| Email or mail | 1 day | 10 days | 90% | 99.5% | 100% | N/AFootnote * | |
| Continuance (Import) | Online | 1 day | 1 day | 90% | 92.2% | N/AFootnote * | N/AFootnote * |
| Express online | N/AFootnote * | 4 hours | 90% | 100% | N/AFootnote * | N/AFootnote * | |
| Email or mail | 5 days | 10 days | 90% | 94.8% | 100% | N/AFootnote * | |
| Express email or mail | N/AFootnote * | 1 day | 90% | N/AFootnote * | 100% | N/AFootnote * | |
| Copies of documents (certified or uncertified) | Email or mail | 5 days | 10 days | 90% | 99.4% | 99% | 99% |
| Correction | Email or mail | 20 days | 10 days | 90% | 95.3% | 100% | 100% |
| Discontinuance | Email or mail | 5 days | 10 days | 90% | 99.8% | 100 % | N/AFootnote * |
| Exemption | Online | 30 days | 30 days | 90% | 100% | 100% | N/AFootnote * |
| Email or mail | 30 days | 30 days | 90% | 100% | 100% | N/AFootnote * | |
| Incorporation | Online | 1 day | 1 day | 90% | 92% | 88% | N/AFootnote * |
| Express online | N/AFootnote * | 4 hours | 90% | 100% | 94% | N/AFootnote * | |
| Email or mail | 5 days | 10 days | 90% | 98% | 100% | 92% | |
| Intend to dissolve | Online | 1 day | 1 day | 90 % | 100% | N/AFootnote * | N/AFootnote * |
| Email or mail | 5 days | 10 days | 90% | 99.3% | 100% | 100% | |
| Letter of Satisfaction for continuance to another jurisdiction (export) | Online | 1 day | 1 day | 90% | 99.4% | N/AFootnote * | N/AFootnote * |
| Express online | N/AFootnote * | 4 hours | 90% | 100% | N/AFootnote * | N/AFootnote * | |
| Email or mail | 5 days | 10 days | 90% | 96.5% | 100% | N/AFootnote * | |
| Express email or mail | N/AFootnote * | 1 day | 90% | N/AFootnote * | N/AFootnote * | N/AFootnote * | |
| Restated articles when not submitted with articles of amendment | Email or mail | 5 days | 10 days | 90% | 96% | 100% | N/AFootnote * |
| Revival | Email or mail | 5 days | 10 days | 90% | 98% | 100% | N/AFootnote * |
| Express email or mail | N/AFootnote * | 1 day | 90% | 99% | N/AFootnote * | N/AFootnote * | |
| Revocation of the intent to dissolve | Online | 1 day | 1 day | 90% | 100% | N/AFootnote * | N/AFootnote * |
| Email or mail | 5 days | 10 days | 90% | 100% | N/AFootnote * | N/AFootnote * | |