Service commitments

Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not it meets these commitments. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.

Monthly service standards results

Business corporations
Service Commitment (hours or business days) Results for October 2023
Type Method
Incorporation Online 1 day 90%
Express online 4 hours 98%
Email or mail 10 days 50%
Amalgamation Online 1 day 63%
Express online 4 hours 100%
Email or mail 10 days 56%
Continuance (Import) Online 1 day 77%
Express online 4 hours 100%
Email or mail 10 days N/AFootnote *
Not-for-profit corporations
Service Commitment (business hours or days) Results for October 2023
Type Method
Incorporation Online 1 day 86%
Express online 4 hours 97%
Email or mail 10 days 100%
Amalgamation Email or mail 10 days N/AFootnote *
Express email or mail 1 day N/AFootnote *
Continuance (Import) Email or mail 10 days 100%
Express email or mail 1 day N/AFootnote *
Nuans
Service Commitment Results for October 2023
Report Generation Time Report generated within 15 seconds Average of 4.60 seconds per report.

Service commitment results 2022-2023

Service commitment results 2022-2023
Service Commitment (business days) Target Results for 2022-2023
CBCA NFP Coop Act
Amalgamation Online 1 day 90% 85% N/AFootnote * N/AFootnote *
Express online 4 hours 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 83% 89% 100%
Express email or mail 1 day 90% 100% 80% N/AFootnote *
Amendment Online 1 day 90% 87% 86% N/AFootnote *
Express online 4 hours 90% 100% 100% N/AFootnote *
Email or mail 10 days 90% 86% 91% 100%
Annual return Online 1 day 90% 100% 100% N/AFootnote *
Email or mail 10 days 90% 95% 93% 64%
Arrangement Email or mail 5 days 90% 100% N/AFootnote * N/AFootnote *
Articles of dissolution Online 1 day 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 97% 98% 100%
Cancellation Email or mail 10 days 90% 99% 100% N/AFootnote *
Certificate of compliance or certificate of existence Online 1 day 90% 86% 100% N/AFootnote *
Email or mail 10 days 90% 100% N/AFootnote * 100%
Continuance (Import) Online 1 day 90% 86% N/AFootnote * N/AFootnote *
Express online 4 hours 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 81% 77% 100%
Express email or mail 1 day 90% N/AFootnote * 70% N/AFootnote *
Copies of documents (certified or uncertified) Email or mail 10 days 90% 90% 91% 67%
Correction Email or mail 10 days 90% 91% 75% N/AFootnote *
Discontinuance Email or mail 10 days 90% 97% 100% N/AFootnote *
Exemption Online 30 days 90% 100% N/AFootnote * N/AFootnote *
Email or mail 30 days 90% 100% N/AFootnote * N/AFootnote *
Incorporation Online 1 day 90% 87% 80% N/AFootnote *
Express online 4 hours 90% 100% 100% N/AFootnote *
Email or mail 10 days 90% 84% 76% 60%
Intend to dissolve Online 1 day 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 73% 100% 79%
Letter of Satisfaction for continuance to another jurisdiction (export) Online 1 day 90% 100% N/AFootnote * N/AFootnote *
Express online 4 hours 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 89% 94% N/AFootnote *
Express email or mail 1 day 90% N/AFootnote * N/A
Footnote		 N/AFootnote *
Restated articles when not submitted with articles of amendment Email or mail 10 days 90% 84% 79% N/AFootnote *
Revival Email or mail 10 days 90% 88% 100% N/AFootnote *
Express email or mail 1 day 90% 100% N/AFootnote * N/AFootnote *
Revocation of the intent to dissolve Online 1 day 90% 100% N/AFootnote * N/AFootnote *
Email or mail 10 days 90% 100% N/AFootnote * N/AFootnote *
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