The ITB Branch is taking concrete steps to reduce administrative burden and improve client service. This includes streamlining the annual reporting process for contractors and implementing a six-month service standard for completing verification of annual reports.
The goal of the six-month service standard is to:
- award contractor credits in a timely fashion;
- standardize the annual reporting process; and
- be accountable and transparent in our verification processes.
While the service standard does not provide contractors with a guarantee of credits after a certain date, it does provide reassurance that their annual reports will be reviewed quickly and efficiently.
We are committed to completing verifications within six months, 80% of the time.