| 1 |
Preparing for the unexpected: Consumer compensation measures for catastrophic events |
2023 |
| 2 |
Unravelling webs of uncertainty: What an internet code could mean for Canadian consumers |
2019 |
| 3 |
A Charter of Rights for Internet Users: For a Canadian Perspective |
2019 |
| 4 |
Are Business’ Support Forums Reliable? |
2018 |
| 5 |
Do Tradition and Innovation Mix? The benefits and risks of peer-to-peer insurance for consumers |
2018 |
| 6 |
Managing legal risk in the canadian retail electronic payment system |
2017 |
| 7 |
Credit contracts: signatory solidarity |
2017 |
| 8 |
Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions |
2017 |
| 9 |
The Truth behind the Obligation to Take back Returned Items |
2015 |
| 10 |
Spotlight on tanning salons |
2013 |
| 11 |
Undersizing: trends and regulation in Canada and abroad |
2013 |
| 12 |
Pre-purchase home inspection in real estate: Better Protection for Buyers and Sellers |
2012 |
| 13 |
Nanotechnology and Its Impact on Consumers |
2008 |
| 14 |
Environmental Aspects of Product Standards: The Role of Voluntary Environmental Standards in Sustainable Consumption and Production |
2007 |
| 15 |
Voluntary Codes and Consumer Protection in the Insurance Industry |
2006 |
| 16 |
Consumers and standards: from intentions to action (in French only) |
2006 |
| 17 |
Study of Consumer Groups and Environmental NGOs Engaged in International Standards Work |
2006 |
| 18 |
Perspective d'une association de consommateurs sur un processus de normalisation international : élaboration et application des normes ISO 10001 et ISO 10003 (in French only) |
2006 |
| 19 |
Improving toy manufacturing conditions: a code of conduct (in French only) |
2006 |
| 20 |
Corporate Social Responsibility: An Implementation Guide for Canadian Business |
2006 |
| 21 |
Comparative Study of Consumer Groups and Environmental NGOs Engaged in International Standards Work |
2006 |
| 22 |
Pour une plus grande participation des consommateurs aux processus de normalisation (in French only) |
2005 |
| 23 |
Consumer Issues with lnternet Service: Is Industry Self-Regulation Working? |
2004 |
| 24 |
Is There an ENGO Case for CSR? Environmental Non-Government Organizations (ENGO) and Corporate Social Responsibility (CSR): Seeking Common Ground to Build Consumer Support |
2004 |
| 25 |
Responsabilité sociale des entreprises : notre responsabilité d’y voir clair (in French only) |
2003 |
| 26 |
Pilot project: Canadian Code of Practice for Consumer Protection in Electronic Commerce |
2003 |
| 27 |
Consumer Input on Chain-of-Custody Tracking Standards for Use by the Fisheries, Forestry, Agriculture and Food Industries |
2003 |
| 28 |
Consumer Complaints Management - A Guide for Canadian Business |
2002 |
| 29 |
Assurances sur Internet (in French only) |
2002 |
| 30 |
Participating in the Standards System - A Handbook for Consumer Representatives |
2001 |
| 31 |
Market-driven Consumer Redress - Case studies and legal issues |
2001 |
| 32 |
Monitoring Consumer Information on Environmental Labels and Claims |
2001 |
| 33 |
Analyzing the Feasibility of Creating an Electronic Commerce Site Certification Program |
2001 |
| 34 |
Feasibility studies for new standards relating to consumers and electronic commerce |
2000 |
| 35 |
An Evaluative Framework For Voluntary Codes |
2000 |
| 36 |
Voluntary Codes and Multinational Enterprises in an International Context: A Consumer Perspective |
1999 |
| 37 |
ISO 9000 for the Year 2000: Setting a Standard for Service Delivery in Business-to-Consumer Transactions |
1998 |
| 38 |
Voluntary Codes: A Guide for Their Development and Use |
1998 |
