- Section 1: User accounts
- 1.1 Terms, conditions and termination of use
- 1.2 Prerequisites and training
- 1.3 Create an Online Reporting Application user account
- 1.4 Access your user account
- 1.5 Manage your user account
- 1.6 Manage and view user profiles
- Section 2: Features
- Section 3: Search
- Section 4: Establishments
- 4.1 View establishment details
- 4.2 Add an establishment profile
- 4.3 Update establishment details
- 4.4 Merge establishment profiles
- 4.5 Close an establishment profile
- Section 5: Devices
- 5.1 View a device profile
- 5.2 Add a device profile
- 5.3 Delete a device profile
- 5.4 Deactivate a device profile
- 5.5 Reactivate a device profile
- 5.6 Transfer devices
- 5.7 Cancel a device transfer
- 5.8 Update device details
- Section 6: Work Orders, worksheets and certificates
- 6.1 Work orders
- 6.2 View open work orders
- 6.3 Device examination worksheets
- 6.4 Device examination certificates
- Section 7: Reports
- 7.1 Select a report
- 7.2 Create a report
- 7.3 Report creation options
- 7.4 Report search criteria fields - Reports accessible to all users
- 7.5 Report search criteria fields - Reports accessible only to MC personnel
- Section 8: Authorized service provider fees
- Section 9: Information and resources
- Revisions
The message centre is your inbox within ORA. This is where you will receive notifications, announcements, informational updates from Measurement Canada, etc.
There are three tabs on the Message centre page:
- Notifications: This tab will be displayed by default when you access the page. It is used to view messages (e.g. certificates, transfer notices, establishment changes) that are sent specifically to you.
- Announcements: Select this tab to view bulletins and announcements from Measurement Canada to specific users or groups.
- Archived notifications: Select this tab to view your archived messages.
Messages under these tabs can be filtered and sorted by date, subject, etc. See the Filter and sort section for more information.
Different icons are displayed in the Flagged and Actions columns for each message. Each icon represents a specific information or action you can take for managing your message. You can refer to the Legend at the top of the page while in the Message centre to remind you what each icon represents.
- All messages display the View message icon in the Actions column.
- New or unread messages are bolded; whereas read or opened messages are not bolded.
- The Notifications, Announcements and Archived notifications tabs include the Compose general message button.
Manage notifications
Notifications can be flagged, archived, deleted or restored.
Information - Automatic archiving and deletion
Notifications, whether unread or read, will be automatically archived after four (4) months. All archived notifications will be permanently deleted after one (1) year. Flagged notifications will not be automatically archived or deleted until they are unflagged.
Flag a notification
- From the Notifications tab, select the notification’s View icon.
- At the bottom of the notification, select the Flag button; the page will refresh and the button will change to Flagged.
- Select OK to return to the Message centre; a Flag icon is now displayed in the notification’s Flagged column.
Archive notifications
There are several ways to archive notifications.
- When viewing a notification, select the Archive button located at the bottom of the page.
- Go to the Notifications tab:
- Activate the checkbox in the Select column for one or more notifications then select the Archive selected button.
- Select the Archive all button to archive all notifications.
- Select the Archive message icon in the Actions column to archive a single notification.
Warning – Flagged notifications will be archived if selected.
While the automatic archiving and deletion does not apply to flagged notifications, manually selecting a flagged notification to be archived will move it to the Archived notifications tab.
Delete notifications
There are several ways to delete notifications.
- When viewing a notification, select the Delete button located at the bottom of the page.
- Go to the Archived notifications tab:
- Activate the checkbox in the Select column for one or more notifications then select the Delete selected button.
- Select the Delete all button to delete all notifications.
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- Select the Delete message icon in the Actions column to delete a single notification.
Restore an archived notification
- From the Archived notifications tab, select the Restore icon in the Actions column of a notification to move it back to the Notifications tab.
- When viewing an archived notification, select the Restore button located at the bottom of the page.
Compose general message
Within the Message centre, you can contact the ORA support desk to ask questions or report issues you are experiencing. Questions of a technical nature must be directed to your Measurement Canada contact.
- Within the Message centre, select Compose general message.
- Complete the required fields and provide as much detail as possible to describe your question or issue.
- Select Send to deliver the message.
- An ORA support desk agent will respond to the message.