- Section 1: User accounts
- 1.1 Terms, conditions and termination of use
- 1.2 Prerequisites and training
- 1.3 Create an Online Reporting Application user account
- 1.4 Access your user account
- 1.5 Manage your user account
- 1.6 Manage and view user profiles
- Section 2: Features
- Section 3: Search
- Section 4: Establishments
- 4.1 View establishment details
- 4.2 Add an establishment profile
- 4.3 Update establishment details
- 4.4 Merge establishment profiles
- 4.5 Close an establishment profile
- Section 5: Devices
- 5.1 View a device profile
- 5.2 Add a device profile
- 5.3 Delete a device profile
- 5.4 Deactivate a device profile
- 5.5 Reactivate a device profile
- 5.6 Transfer devices
- 5.7 Cancel a device transfer
- 5.8 Update device details
- Section 6: Work Orders, worksheets and certificates
- 6.1 Work orders
- 6.2 View open work orders
- 6.3 Device examination worksheets
- 6.4 Device examination certificates
- Section 7: Reports
- 7.1 Select a report
- 7.2 Create a report
- 7.3 Report creation options
- 7.4 Report search criteria fields - Reports accessible to all users
- 7.5 Report search criteria fields - Reports accessible only to MC personnel
- Section 8: Authorized service provider fees
- Section 9: Information and resources
- Revisions
You can only update device details while completing a work order, at the Step 2: Prepare work order page. There are options on this page that allow you to make changes to device information fields or the status of a device.
Update the status of a device
To change the status of a device from active to inactive or vice versa, select the appropriate icon next to the Update device icon in the Actions column:
- Select the Deactivate device icon to deactivate the device profile.
- Select the Reactivate device icon to reactivate the device profile.
Update the status of multiple devices
To change the status of multiple devices at once:
- Activate the checkboxes in the Select column next to the serial number of the devices you wish to update.
- Select the Deactivate selected profiles option located below the device list on the right-hand side.
To reactivate device profiles that were just deactivated:
- Activate the checkboxes next to the serial numbers of the applicable devices.
- Select the Reactivate selected profiles option located below the device list next to the Deactivate selected profiles option.
Update the device information fields
To update the device information fields:
- Select the Update device icon in the Actions column of the device whose information you wish to update.
- The Device information fields will display.
Information – Missing device information
The profile of older devices may be missing some mandatory information. The fields preceded by a red asterisk (*) may not have been required at the time the device was last examined. To complete the update, you must ensure the relevant information is entered in all required fields.
- Review the Serial number field and correct the number if needed.
Warning – Be cautious when updating serial numbers.
Only update this field to correct an error in the serial number (e.g. the number displayed in ORA starts with 1T7, but the number on the device information plate starts with 1Y7, or the digit “8” was incorrectly entered as the letter “B”). Do not update this field to change the entire serial number.
- Review all the other fields in this section to ensure the information is correct and update them if needed. All the required fields must be completed.
- To add a component or update the component information:
- Select Add component to add a component to the device profile.
- Select the Update component icon in the Actions column of the applicable component to update the component information.
- At the bottom of the page, select the action you wish to take:
- Select Save to save the changes and return to the Step 2: Prepare work order page.
- Select Save and clone to save the changes and add a second device with the same parameters.
- Select Cancel to return to the Step 2: Prepare work order page.