- Section 1: User accounts
- 1.1 Terms, conditions and termination of use
- 1.2 Prerequisites and training
- 1.3 Create an Online Reporting Application user account
- 1.4 Access your user account
- 1.5 Manage your user account
- 1.6 Manage and view user profiles
- Section 2: Features
- Section 3: Search
- Section 4: Establishments
- 4.1 View establishment details
- 4.2 Add an establishment profile
- 4.3 Update establishment details
- 4.4 Merge establishment profiles
- 4.5 Close an establishment profile
- Section 5: Devices
- 5.1 View a device profile
- 5.2 Add a device profile
- 5.3 Delete a device profile
- 5.4 Deactivate a device profile
- 5.5 Reactivate a device profile
- 5.6 Transfer devices
- 5.7 Cancel a device transfer
- 5.8 Update device details
- Section 6: Work Orders, worksheets and certificates
- 6.1 Work orders
- 6.2 View open work orders
- 6.3 Device examination worksheets
- 6.4 Device examination certificates
- Section 7: Reports
- 7.1 Select a report
- 7.2 Create a report
- 7.3 Report creation options
- 7.4 Report search criteria fields - Reports accessible to all users
- 7.5 Report search criteria fields - Reports accessible only to MC personnel
- Section 8: Authorized service provider fees
- Section 9: Information and resources
- Revisions
Support desk agents are only equipped to answer general questions about using ORA. Technical questions must be directed to your Measurement Canada contact.
Support desk staff are available Monday to Friday, excluding statutory holidays, 7 a.m. to 3 p.m. Eastern time.
There are a few different ways to contact the ORA support desk:
- Email: ora-adel@ised-isde.gc.ca
- Telephone: 1-877-646-7525 or 613-948-8759
- From your ORA account:
- Go to your Message centre.
- On the top right of the Notifications tab, select Compose general message.
- Complete the required fields and provide as much detail as possible to describe your question or issue.
- Select Send to deliver the message.
- An ORA support agent will respond to the message.