| 1 |
"Buy now, pay later" Review of risks and remedies |
2023 |
| 2 |
The Accessibility of Deaf Canadians to Canada’s financial Sector |
2023 |
| 3 |
David and Goliath: Consumer protection and digital services marketplace dominance |
2023 |
| 4 |
Working Towards Repairable Appliances and Electronics in Canada. |
2022 |
| 5 |
A Charter of Rights for Internet Users: For a Canadian Perspective |
2019 |
| 6 |
Super complainers: Greater Public Inclusiveness in Governing Consumer Complaint Handling |
2019 |
| 7 |
Unravelling webs of uncertainty: What an internet code could mean for Canadian consumers |
2019 |
| 8 |
Communications Services: Are the recourses before disconnection sufficient? |
2019 |
| 9 |
Sustainable consumption for all: Improving the accessibility of sustainably-produced foods in Canada |
2019 |
| 10 |
Telecommunications and Customer Service: Where are We? |
2018 |
| 11 |
Changes to prices advertised online: Analysis of business practices and the legal framework in Canada |
2018 |
| 12 |
Disputes between consumers and energy distributors: An uneven playing field? |
2016 |
| 13 |
All along the watch tower: a review of the Canadian consumer debt collection industry |
2014 |
| 14 |
Consumers’ Use of Small Claims Court in Construction Disputes |
2013 |
| 15 |
Class actions: Model claim forms to facilitate access to justice - A case study |
2012 |
| 16 |
Pre-purchase home inspection in real estate: Better Protection for Buyers and Sellers |
2012 |
| 17 |
Class Actions : Two models of notices to better communicate with members |
2011 |
| 18 |
Genuine or fake sales? Review of regulatory frameworks in Canada and abroad and data collection study in the Canadian retail market |
2011 |
| 19 |
Consumer Groups’ Capacity to Assess Potential Consumer Impacts of Policy Proposals |
2010 |
| 20 |
Class action claim forms: when exercising your rights becomes too difficult |
2010 |
| 21 |
Consumer Contracts: When Is It OK to Change the Rules of the Game? |
2009 |
| 22 |
Non-Judicial Consumer Recourse (in French only) |
2009 |
| 23 |
Consumer arbitration: a fair and effective process? (in French only) |
2009 |
| 24 |
Settlement Vouchers: Turning court rulings into marketing tools? (in French only) |
2007 |
| 25 |
Study of Consumer Groups and Environmental NGOs Engaged in International Standards Work |
2006 |
| 26 |
Improving the Effectiveness of Consumer Representation on Delegated Administrative Authorities |
2006 |
| 27 |
Consumer Issues in Electronic Contracting |
2005 |
| 28 |
Consumer Privacy Under PIPEDA: How Are We Doing? |
2004 |
| 29 |
Is There an ENGO Case for CSR? Environmental Non-Government Organizations (ENGO) and Corporate Social Responsibility (CSR): Seeking Common Ground to Build Consumer Support |
2004 |
| 30 |
Les associations de consommateurs au sein de la fédération canadienne : Facteurs permettant le développement de l'influence auprès des décideurs (in French only) |
2003 |
| 31 |
Funding Systems For Consumer Participation In Consultation Processes |
2003 |
| 32 |
Consumer Representatives - Linking them to Consumers |
2003 |
| 33 |
Involving Consumers in Corporate Decision and Policy-Making |
2002 |
| 34 |
La participation des consommateurs à l'élaboration des règlements qui seront établis en vertu des amendements prévus à la Loi sur les banques (in French only) |
2002 |
| 35 |
Residential Consumer Representation before the National Energy Board: Exploring Possibilities |
2002 |
| 36 |
High Hopes and Low Standards!: The Life and Times of Airline Travel in Canada |
2001 |
| 37 |
International Consumer Advocacy in Electronic Commerce: Report on Accomplishments |
2000 |
| 38 |
A Garland For Consumers: Will The Garland Case Provide Safeguards For Vulnerable Consumers? |
2000 |
| 39 |
Still A Long Distance To Go Residential Consumers and the Transition to Competition in the Long Distance Market |
1998 |
