| 1 |
The On-Demand Consumer (Update) |
2024 |
| 2 |
From The Warehouse To The Living Room: The Evolution Of E-Commerce |
2023 |
| 3 |
Criticism of companies via social media and digital platforms: an alternative route to justice for consumers? |
2023 |
| 4 |
A Review of the Consumer Interest in Select Delegated Administrative Authorities from a Governance Perspective |
2023 |
| 5 |
The Accessibility of Deaf Canadians to Canada’s financial Sector |
2023 |
| 6 |
Working Towards Repairable Appliances and Electronics in Canada. |
2022 |
| 7 |
High Hopes, High Costs: Protecting Student Consumers at Private Career Colleges |
2022 |
| 8 |
Will Cash Soon Be a Thing of the Past? |
2019 |
| 9 |
Super complainers: Greater Public Inclusiveness in Governing Consumer Complaint Handling |
2019 |
| 10 |
A Charter of Rights for Internet Users: For a Canadian Perspective |
2019 |
| 11 |
Communications Services: Are the recourses before disconnection sufficient? |
2019 |
| 12 |
Consumer Choice in Telecommunications Broadcasting |
2019 |
| 13 |
Are Business’ Support Forums Reliable? |
2018 |
| 14 |
Assessing the Emergence of "Alternative" Currencies and Legal Risk: The Consumers Perspective |
2018 |
| 15 |
Changes to prices advertised online: Analysis of business practices and the legal framework in Canada |
2018 |
| 16 |
Silence is consent: Opting out of the Digital Age |
2018 |
| 17 |
Insurance price comparison websites: Are they an effective tool |
2018 |
| 18 |
A Bargain or a technical problem? Pricing errors in Canada's e-commerce |
2018 |
| 19 |
Native Advertising: Information or Illusion? |
2018 |
| 20 |
Discounts at What Cost? Communication Services and Promotional Pricing: A Closer Look |
2018 |
| 21 |
Obsolescence of Home Appliances and Electronics: |
2018 |
| 22 |
Credit contracts: signatory solidarity |
2017 |
| 23 |
Sharing Economy. Canadians Perspective. |
2017 |
| 24 |
Class Action: How to increase claim rates? |
2017 |
| 25 |
Debt settlement and financial recovery companies: Too risky an option? |
2017 |
| 26 |
Dynamic Pricing – Can consumers achieve the benefits they expect |
2017 |
| 27 |
The Privacy Box: Enabling Consumer Choice and Meaningful Consent in Online Privacy |
2017 |
| 28 |
Making food safe for all: A needs assessment of new immigrant mothers and their families |
2017 |
| 29 |
Unlimited… really?: Are consumers adequately protected? |
2017 |
| 30 |
Disputes between consumers and energy distributors: An uneven playing field? |
2016 |
| 31 |
Would application of ISO standard 14452: 2012 Network services billing – Requirements benefit the customers of Canada’s energy distributors? |
2016 |
| 32 |
Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews |
2016 |
| 33 |
Dispute Resolution in the Agreement on Internal Trade: A Consumer Perspective |
2015 |
| 34 |
The Truth behind the Obligation to Take back Returned Items |
2015 |
| 35 |
Lifting the barriers to internal trade and consumer protection : The Example of the European Union |
2015 |
| 36 |
Options for a sustained institutional role for consumer organizations in internal trade harmonization initiatives |
2015 |
| 37 |
Analysis of strategies used by consumer groups in the construction sector |
2014 |
| 38 |
The Highs and Lows of Long-term Financing |
2014 |
| 39 |
All along the watch tower: a review of the Canadian consumer debt collection industry |
2014 |
| 40 |
How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing |
2014 |
| 41 |
Consumers’ Use of Small Claims Court in Construction Disputes |
2013 |
| 42 |
Can Seller Disclosure Be Improved to Better Protect Parties during a Real Estate Transaction? |
2013 |
| 43 |
Cyber Threats on Mobile Devices |
2013 |
| 44 |
Domestic hot water tanks and other equipment - A consumer perspective |
2013 |
| 45 |
No Such Thing as a Free Lunch: Consumer Contracts and "Free" Services |
2013 |
| 46 |
Pre-purchase home inspection in real estate: Better Protection for Buyers and Sellers |
2012 |
| 47 |
Adequacy of Legal Warranty Plans |
2012 |
| 48 |
The Radon Challenge - Building Awareness and Encouraging Action |
2012 |
| 49 |
New Home Builder Customer Service Best Practices |
2011 |
| 50 |
Class Actions : Two models of notices to better communicate with members |
2011 |
| 51 |
Enhancing the Credibility of Social Responsibility Claims Among Canadian Consumers |
2010 |
| 52 |
Spend to save: Is it really such a good idea? An analysis of debit card savings programs and credit card cash back reward programs |
2010 |
| 53 |
Consumer Groups’ Capacity to Assess Potential Consumer Impacts of Policy Proposals |
2010 |
| 54 |
Consumer Protection in Canada and the European Union: A Comparison |
2009 |
| 55 |
The Consumer Perspective of Trade & Commerce Powers |
2009 |
| 56 |
Consumer Representation: Recognition Criteria |
2009 |
| 57 |
Fee for Carriage - Broadcast Distribution Undertakings (BDU) Regulation II |
2009 |
| 58 |
Non-Judicial Consumer Recourse (in French only) |
2009 |
| 59 |
Consumer Contracts: When Is It OK to Change the Rules of the Game? |
2009 |
| 60 |
Bibliometric Anaysis of Consumer Issues Research in Canada and in Other Leading Countries |
2008 |
| 61 |
Empirical research on competition, innovation and the consumer |
2008 |
| 62 |
Used Vehicle Retailing Investigation 2007 |
2007 |
| 63 |
Is the Trade in Personal Information Beneficial to Consumers? |
2007 |
| 64 |
Extended Warranties : Do customers get their money’s worth? (in French only) |
2007 |
| 65 |
Income Trust A Challenge for Regulators |
2007 |
| 66 |
Gaps in New Home Warranty Coverage Across Canada |
2007 |
| 67 |
Spyware - Looking out for the Consumers |
2006 |
| 68 |
Voluntary Codes and Consumer Protection in the Insurance Industry |
2006 |
| 69 |
Mail-In Rebates: Not Always A Gift (in French only) |
2006 |
| 70 |
Marketplace Accessibility in the Retail Sector: Incorporating Universal Design Principles to Identify Common Issues and Develop a Model for Change |
2006 |
| 71 |
A Vehicle Lemon Law in Canada? |
2005 |
| 72 |
La téléphonie IP : une véritable concurrence dans le marché canadien (in French only) |
2005 |
| 73 |
Cornerstones of Community: Highlights of the National Survey of Nonprofit and Voluntary Organizations |
2004 |
| 74 |
Ensuring gasoline pump accuracy and consumer confidence in a changing market |
2004 |
| 75 |
Mandatory Arbitration and Consumer Contracts |
2004 |
| 76 |
L'accès a la justice : comment y parvenir? (in French only) |
2004 |
| 77 |
Assurances biens / habitation pour tous (in French only) |
2003 |
| 78 |
Les tests génétiques et les consommateurs : sommes-nous préoccupés de l’équité dans les contrats d’assurance (in French only) |
2003 |
| 79 |
Assurance: la hausse des primes à la suite d’un sinistre annule-t-elle pour les consommateurs l’intérêt d’être assurés? (in French only) |
2003 |
| 80 |
La législation québécoise relative aux secteurs du tourisme et des services juridiques à l'épreuve du critère de nécessité de l'Accord Général sur le Commerce des Services : un équilibrage réussi en terme de protection du consommateur? (in French only) |
2002 |
| 81 |
Forces for Change in Canada's Electricity Sector: How will Consumer Interests Be Protected? |
2002 |
| 82 |
Ensuring Electricity Metering Accuracy and Consumer Confidence in a Changing Market |
2002 |
| 83 |
L’achat d’une maison : qui représente l’acheteur dans une transaction? (in French only) |
2002 |
| 84 |
Recours des consommateurs : Collectivité et efficacité peuvent-elles s'accorder? (in French only) |
2002 |
| 85 |
Market-driven Consumer Redress - Case studies and legal issues |
2001 |
| 86 |
Des experts de fortune : Un aperçu du marché québécois du conseil en matière de placements (in French only) |
2000 |
| 87 |
Consumer protection rights in Canada in the context of electronic commerce |
1999 |
| 88 |
Investment Funds in Canada and Consumer Protection |
1998 |
