| 1 |
The On-Demand Consumer (Update) |
2024 |
| 2 |
A Review of the Consumer Interest in Select Delegated Administrative Authorities from a Governance Perspective |
2023 |
| 3 |
The Accessibility of Deaf Canadians to Canada’s financial Sector |
2023 |
| 4 |
"Buy now, pay later" Review of risks and remedies |
2023 |
| 5 |
Criticism of companies via social media and digital platforms: an alternative route to justice for consumers? |
2023 |
| 6 |
David and Goliath: Consumer protection and digital services marketplace dominance |
2023 |
| 7 |
From The Warehouse To The Living Room: The Evolution Of E-Commerce |
2023 |
| 8 |
Solutions to Reduce Packaging for Canadian Food Retailers |
2023 |
| 9 |
High Hopes, High Costs: Protecting Student Consumers at Private Career Colleges |
2022 |
| 10 |
Selling Speed: Reforming Broadband Advertising Regulations in Canada |
2022 |
| 11 |
Working Towards Repairable Appliances and Electronics in Canada. |
2022 |
| 12 |
Influencer Marketing: Advertising in the Age of Social Media |
2021 |
| 13 |
Automobile Advertising and Shopping Practices: A Financial Risk to Consumers? |
2020 |
| 14 |
Consumer-related Copyright Issues on the Internet of Things: A Study of Connected Objects Available to Canadian Consumers |
2020 |
| 15 |
Unit Pricing: Time for a National Approach |
2019 |
| 16 |
Unravelling webs of uncertainty: What an internet code could mean for Canadian consumers |
2019 |
| 17 |
Communications Services: Are the recourses before disconnection sufficient? |
2019 |
| 18 |
Sustainable consumption for all: Improving the accessibility of sustainably-produced foods in Canada |
2019 |
| 19 |
Super complainers: Greater Public Inclusiveness in Governing Consumer Complaint Handling |
2019 |
| 20 |
Home Energy Labels: How well do they serve consumers? |
2019 |
| 21 |
Junk Food Advertising in Canada: How Should it be Regulated? |
2019 |
| 22 |
A Charter of Rights for Internet Users: For a Canadian Perspective |
2019 |
| 23 |
Will Cash Soon Be a Thing of the Past? |
2019 |
| 24 |
Consumer Attitudes and Their Role in Reducing the Impact of Counterfeit and Pirated Goods and Services |
2019 |
| 25 |
Consumer Choice in Telecommunications Broadcasting |
2019 |
| 26 |
Assessing the Emergence of "Alternative" Currencies and Legal Risk: The Consumers Perspective |
2018 |
| 27 |
Changes to prices advertised online: Analysis of business practices and the legal framework in Canada |
2018 |
| 28 |
Silence is consent: Opting out of the Digital Age |
2018 |
| 29 |
Insurance price comparison websites: Are they an effective tool |
2018 |
| 30 |
Do Tradition and Innovation Mix? The benefits and risks of peer-to-peer insurance for consumers |
2018 |
| 31 |
A Bargain or a technical problem? Pricing errors in Canada's e-commerce |
2018 |
| 32 |
A Long-Term Comparison of Consumer Debt Relief Options in Canada |
2018 |
| 33 |
Consumers and Product Insurance Purchase Decisions |
2018 |
| 34 |
Telecommunications and Customer Service: Where are We? |
2018 |
| 35 |
Are Business’ Support Forums Reliable? |
2018 |
| 36 |
Native Advertising: Information or Illusion? |
2018 |
| 37 |
Discounts at What Cost? Communication Services and Promotional Pricing: A Closer Look |
2018 |
| 38 |
Obsolescence of Home Appliances and Electronics: |
2018 |
| 39 |
Sharing Economy. Canadians Perspective. |
2017 |
| 40 |
Unlimited… really?: Are consumers adequately protected? |
2017 |
| 41 |
Credit contracts: signatory solidarity |
2017 |
| 42 |
Class Action: How to increase claim rates? |
2017 |
| 43 |
Bank charges and Low-Income Persons: A Portrait of the Situation |
2017 |
| 44 |
APA Report on New Vehicle Financing and Leasing |
2017 |
| 45 |
Debt settlement and financial recovery companies: Too risky an option? |
2017 |
| 46 |
Dynamic Pricing – Can consumers achieve the benefits they expect |
2017 |
| 47 |
The Privacy Box: Enabling Consumer Choice and Meaningful Consent in Online Privacy |
2017 |
| 48 |
Making food safe for all: A needs assessment of new immigrant mothers and their families |
2017 |
| 49 |
Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews |
2016 |
| 50 |
Would application of ISO standard 14452: 2012 Network services billing – Requirements benefit the customers of Canada’s energy distributors? |
2016 |
| 51 |
Disputes between consumers and energy distributors: An uneven playing field? |
2016 |
| 52 |
Impact of mobile point-of-sale payments apps on consumer privacy |
2016 |
| 53 |
Dispute Resolution in the Agreement on Internal Trade: A Consumer Perspective |
2015 |
| 54 |
Report on extra charges in the retailing of new vehicles |
2015 |
| 55 |
Lifting the barriers to internal trade and consumer protection : The Example of the European Union |
2015 |
| 56 |
Options for a sustained institutional role for consumer organizations in internal trade harmonization initiatives |
2015 |
| 57 |
The Truth behind the Obligation to Take back Returned Items |
2015 |
| 58 |
The Wireless Code: Who’s the Winner? |
2015 |
| 59 |
How Free is “Free”?: Setting limits on the collection of personal information for online behavioural advertising? |
2015 |
| 60 |
How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing |
2014 |
| 61 |
Condominium Property Managers: Examining the Impact of Regulation on Consumers |
2014 |
| 62 |
A Canadian Strategy to Combat Investment Fraud |
2014 |
| 63 |
The Highs and Lows of Long-term Financing |
2014 |
| 64 |
How well do newcomers understand consumer credit? |
2014 |
| 65 |
All along the watch tower: a review of the Canadian consumer debt collection industry |
2014 |
| 66 |
Analysis of strategies used by consumer groups in the construction sector |
2014 |
| 67 |
Undersizing: trends and regulation in Canada and abroad |
2013 |
| 68 |
Domestic hot water tanks and other equipment - A consumer perspective |
2013 |
| 69 |
Cyber Threats on Mobile Devices |
2013 |
| 70 |
Classifieds Websites and Used Car Purchases in Canada: Would Government Regulation Better Protect Consumers? |
2013 |
| 71 |
Can Seller Disclosure Be Improved to Better Protect Parties during a Real Estate Transaction? |
2013 |
| 72 |
Consumers’ Use of Small Claims Court in Construction Disputes |
2013 |
| 73 |
Limited usage of mobile internet access services: Informing and protecting consumers |
2013 |
| 74 |
Proliferation of Redress Procedures |
2013 |
| 75 |
No Such Thing as a Free Lunch: Consumer Contracts and "Free" Services |
2013 |
| 76 |
Shopping for Consumer Protection: Current Jurisdictional Issues |
2013 |
| 77 |
Deal of the day? Consumer protection in online group buying deals |
2013 |
| 78 |
Spotlight on tanning salons |
2013 |
| 79 |
The Radon Challenge - Building Awareness and Encouraging Action |
2012 |
| 80 |
Penny Auction Website Issues |
2012 |
| 81 |
The Pros and Cons of Umbrella Mortgages |
2012 |
| 82 |
Bait and Switch Selling: The regulatory framework in Canada and the United Kingdom and data collection in the retail sector |
2012 |
| 83 |
Class actions: Model claim forms to facilitate access to justice - A case study |
2012 |
| 84 |
Identifying Gaps in Consumer Protection in the Second-Hand Market in Canada |
2012 |
| 85 |
Mystery Shopping Experiences for Energy and Water Efficient Products |
2012 |
| 86 |
Pre-purchase home inspection in real estate: Better Protection for Buyers and Sellers |
2012 |
| 87 |
Bloggers or Floggers? Undercover advertising exposed |
2012 |
| 88 |
Adequacy of Legal Warranty Plans |
2012 |
| 89 |
Do Smartphones Make for Smarter Consumers? |
2012 |
| 90 |
Genuine or fake sales? Review of regulatory frameworks in Canada and abroad and data collection study in the Canadian retail market |
2011 |
| 91 |
Data Breaches: Worth Noticing? |
2011 |
| 92 |
Canadian Consumers: Online Reputations, Awareness, Misuse and Repair |
2011 |
| 93 |
Class Actions : Two models of notices to better communicate with members |
2011 |
| 94 |
New Home Builder Customer Service Best Practices |
2011 |
| 95 |
Spend to save: Is it really such a good idea? An analysis of debit card savings programs and credit card cash back reward programs |
2010 |
| 96 |
Electronic Health Records: Controlling Personal Health Data in Computerized Medical Records (in French only) |
2010 |
| 97 |
Consumer Groups’ Capacity to Assess Potential Consumer Impacts of Policy Proposals |
2010 |
| 98 |
Enhancing the Credibility of Social Responsibility Claims Among Canadian Consumers |
2010 |
| 99 |
New consumption patterns, Local trading systems: for a social economy |
2010 |
| 100 |
The end-user licence: do you accept all of the conditions? |
2010 |
| 101 |
Access to auto and home insurance: an issue? |
2010 |
| 102 |
Class action claim forms: when exercising your rights becomes too difficult |
2010 |
| 103 |
Fee for Carriage - Broadcast Distribution Undertakings (BDU) Regulation II |
2009 |
| 104 |
Non-Judicial Consumer Recourse (in French only) |
2009 |
| 105 |
Consumer Contracts: When Is It OK to Change the Rules of the Game? |
2009 |
| 106 |
The Consumer Perspective of Trade & Commerce Powers |
2009 |
| 107 |
Social Network Site Privacy - A comparative analysis of six sites |
2009 |
| 108 |
Consumer Representation: Recognition Criteria |
2009 |
| 109 |
Consumer Protection in Canada and the European Union: A Comparison |
2009 |
| 110 |
Consumer arbitration: a fair and effective process? (in French only) |
2009 |
| 111 |
Obstacles to Consumer Awareness and Understanding of Consumer Contracts (in French only) |
2008 |
| 112 |
Nanotechnology and Its Impact on Consumers |
2008 |
| 113 |
Advertising that targets children: Ensuring the best protection possible (in French only) |
2008 |
| 114 |
All in the Data Family: Children's Privacy Online |
2008 |
| 115 |
Are You Sure You Want to Continue? Consumer Authentication at the Crossroads |
2008 |
| 116 |
Neuromarketing: A new issue (in French only) |
2008 |
| 117 |
Barriers to Changing Telecommunications Service Providers |
2008 |
| 118 |
Bibliometric Anaysis of Consumer Issues Research in Canada and in Other Leading Countries |
2008 |
| 119 |
Empirical research on competition, innovation and the consumer |
2008 |
| 120 |
Representing the Consumer in Broadcasting |
2008 |
| 121 |
Is the Trade in Personal Information Beneficial to Consumers? |
2007 |
| 122 |
Extended Warranties : Do customers get their money’s worth? (in French only) |
2007 |
| 123 |
Obstacles to financial institution switching (in French only) |
2007 |
| 124 |
Digital Rights Management Technologies and Consumer Privacy: An Assessment of DRM Applications under Canadian Privacy Law |
2007 |
| 125 |
The Regulatory Context for Assistive Technologies and Accessible Products in Canada |
2007 |
| 126 |
Is the Trade in Personal Information Beneficial to Consumers? |
2007 |
| 127 |
Riding in Big Brother’s Automobile: Vehicle Technology and Consumer Privacy |
2007 |
| 128 |
Used Vehicle Retailing Investigation 2007 |
2007 |
| 129 |
The use of Administrative Monetary Penalties in Consumer Protection |
2007 |
| 130 |
Income Trust A Challenge for Regulators |
2007 |
| 131 |
The ATCO case - Did the Supreme Court of Canada Alter the Regulatory Compact? |
2007 |
| 132 |
Gaps in New Home Warranty Coverage Across Canada |
2007 |
| 133 |
Legal Insurance: A Solution for Improving Access to Justice? (in French only) |
2007 |
| 134 |
New Trends in Consumption and Food Information (in French only) |
2007 |
| 135 |
Collective Arbitration: A Solution for Consumers ? (in French only) |
2007 |
| 136 |
Private Vehicle Access for Canadians with Disabilities: Policies and Practices to Increase Transportation Options for Disabled Canadians |
2007 |
| 137 |
Impact of cell phone company advertising on teenagers: influenced but ill-informed (in French only) |
2007 |
| 138 |
Settlement Vouchers: Turning court rulings into marketing tools? (in French only) |
2007 |
| 139 |
Identity Theft Insurance Miserly Upon Misery |
2006 |
| 140 |
Voluntary Codes and Consumer Protection in the Insurance Industry |
2006 |
| 141 |
Mail-In Rebates: Not Always A Gift (in French only) |
2006 |
| 142 |
Le procès du recours collectif (in French only) |
2006 |
| 143 |
Marketing Junk Food to Children |
2006 |
| 144 |
An error of diagnosis? The pros and cons of harmonizing Canadian and American procedures for approving new medications (in French only) |
2006 |
| 145 |
Crossborder class action suits and the rights of consumers (in French only) |
2006 |
| 146 |
To deal directly with air carriers: how Canadian travellers can be afforded better financial protection? (in French only) |
2006 |
| 147 |
Improving the Effectiveness of Consumer Representation on Delegated Administrative Authorities |
2006 |
| 148 |
Marketplace Accessibility in the Retail Sector: Incorporating Universal Design Principles to Identify Common Issues and Develop a Model for Change |
2006 |
| 149 |
Study of Consumer Groups and Environmental NGOs Engaged in International Standards Work |
2006 |
| 150 |
The effects of No-Haggle Vehicle Pricing on Canadian Consumers |
2006 |
| 151 |
Bill C-19 Competition Act Amendments |
2006 |
| 152 |
Growing Old Gracefully, An Investigation into the Growing Number of Bankrupt Canadians over age 55 |
2006 |
| 153 |
Le droit d'accès aux renseignements personnels : la clé du droit à la protection des renseignements personnels (in French only) |
2006 |
| 154 |
Towards more efficient Canadian banking legislation: the challenge (in French only) |
2006 |
| 155 |
Copyright and Consumers Part II |
2006 |
| 156 |
Compliance with Canadian Data Protection Laws: Are Retailers Measuring Up? |
2006 |
| 157 |
Smart Regulation III - Implementation (joint project with Option Consommateurs) |
2006 |
| 158 |
Spyware - Looking out for the Consumers |
2006 |
| 159 |
National Identity Cards, Biometrics and the Consumer: Displacing the Personal from the Person |
2005 |
| 160 |
Tous les étangs gisent gelés : Le patient espoir d'une réforme du droit de la concurrence canadien (in French only) |
2005 |
| 161 |
La publicité sur les prix dans le domaine du voyage : les transporteurs aériens prennent-ils leurs clients pour des valises? (in French only) |
2005 |
| 162 |
Un cadre multilatéral sur la concurrence au sein de l’OMC est-il favorable aux consommateurs canadiens? (in French only) |
2005 |
| 163 |
Make Haste Slowly: Regulatory Reform for Canadian Financial Markets (in French only) |
2005 |
| 164 |
A Vehicle Lemon Law in Canada? |
2005 |
| 165 |
Counselling the Overindebted: A Comparative Perspective |
2005 |
| 166 |
Government Student Loans, Government Debts and Bankruptcy: A Comparative Study |
2005 |
| 167 |
La téléphonie IP : une véritable concurrence dans le marché canadien (in French only) |
2005 |
| 168 |
Marketing de fidélisation : Qui récolte la meilleure récompense? (in French only) |
2005 |
| 169 |
Les jeunes sur l'Internet : étude sur les problématiques commerciales posées par le Web (in French only) |
2005 |
| 170 |
Smart Regulation: The Consumer Interest Part II |
2005 |
| 171 |
Radio Frequency Identification and Privacy: Shopping into Surveillance |
2005 |
| 172 |
Consumer Issues in Electronic Contracting |
2005 |
| 173 |
Bank Mergers and the Public Interest |
2005 |
| 174 |
Cornerstones of Community: Highlights of the National Survey of Nonprofit and Voluntary Organizations |
2004 |
| 175 |
Should Residential Water Meter Accuracy be Regulated in Canada? |
2004 |
| 176 |
Consumer demand regarding the Canadian organic food sector |
2004 |
| 177 |
Consumer Privacy Under PIPEDA: How Are We Doing? |
2004 |
| 178 |
Ensuring gasoline pump accuracy and consumer confidence in a changing market |
2004 |
| 179 |
Dual Labelling in Grocery Stores and Metric Conversion: Balancing the Kilo and the Pound |
2004 |
| 180 |
Used vehicle advertising and retailing investigation |
2004 |
| 181 |
Safety of Noisy Toys: A Current Assessment |
2004 |
| 182 |
Les impacts de la gestion électronique des droits de propriété intellectuelle sur les consommateurs canadiens (in French only) |
2004 |
| 183 |
L'accès a la justice : comment y parvenir? (in French only) |
2004 |
| 184 |
Mandatory Arbitration and Consumer Contracts |
2004 |
| 185 |
Is There an ENGO Case for CSR? Environmental Non-Government Organizations (ENGO) and Corporate Social Responsibility (CSR): Seeking Common Ground to Build Consumer Support |
2004 |
| 186 |
Les associations de consommateurs au sein de la fédération canadienne : Facteurs permettant le développement de l'influence auprès des décideurs (in French only) |
2003 |
| 187 |
Point of Purchase Nutrition Information on Non-Prepackaged Foods |
2003 |
| 188 |
Funding Systems For Consumer Participation In Consultation Processes |
2003 |
| 189 |
Consumer Representatives - Linking them to Consumers |
2003 |
| 190 |
L'erreur de Pandore : La concurrence et l'évolution du réseau Interac au Canada (in French only) |
2003 |
| 191 |
The Public Consultations of the Competition Bureau: Building Bridges to Consumers |
2003 |
| 192 |
L'autographe et l'étranger : les mystères de l'identité dans le monde virtuel (in French only) |
2003 |
| 193 |
Competition in Telecommunications at the 10 Year Mark: How Have Consumers Fared? |
2003 |
| 194 |
Identity Theft: The Need For Better Consumer Protection |
2003 |
| 195 |
The Consumer’s View of Copyright |
2003 |
| 196 |
Assurances biens / habitation pour tous (in French only) |
2003 |
| 197 |
Assurance: la hausse des primes à la suite d’un sinistre annule-t-elle pour les consommateurs l’intérêt d’être assurés? (in French only) |
2003 |
| 198 |
Les tests génétiques et les consommateurs : sommes-nous préoccupés de l’équité dans les contrats d’assurance (in French only) |
2003 |
| 199 |
A Comparative Analysis of Residential Telephone Service: 1992-2002 |
2003 |
| 200 |
Drugs in the News: How Well Do Canadian Newspapers Report the Good, the Bad and the Ugly of New Drugs? |
2003 |
| 201 |
Competition Policy in the WTO and FTAA: A Trojan Horse for International Trade Negotiations? |
2003 |
| 202 |
Canada's Consumer Legislation |
2002 |
| 203 |
Residential Consumer Representation before the National Energy Board: Exploring Possibilities |
2002 |
| 204 |
Ensuring Electricity Metering Accuracy and Consumer Confidence in a Changing Market |
2002 |
| 205 |
La participation des consommateurs à l'élaboration des règlements qui seront établis en vertu des amendements prévus à la Loi sur les banques (in French only) |
2002 |
| 206 |
Forces for Change in Canada's Electricity Sector: How will Consumer Interests Be Protected? |
2002 |
| 207 |
Involving Consumers in Corporate Decision and Policy-Making |
2002 |
| 208 |
Impact of International Trade Agreements - Consumers Participation in Policy Determination and the Impact of Existing Agreements on Consumers |
2002 |
| 209 |
Privacy and Health Information |
2002 |
| 210 |
Auto Retailing Audit Retailing practices of new car dealers in Canada |
2002 |
| 211 |
Automobile Protection Association Mystery Car on the Road Again 2002 |
2002 |
| 212 |
Recours des consommateurs : Collectivité et efficacité peuvent-elles s'accorder? (in French only) |
2002 |
| 213 |
La législation québécoise relative aux secteurs du tourisme et des services juridiques à l'épreuve du critère de nécessité de l'Accord Général sur le Commerce des Services : un équilibrage réussi en terme de protection du consommateur? (in French only) |
2002 |
| 214 |
Electricity Restructuring: A Consumer update |
2002 |
| 215 |
Breaking the Law - Pesticide Advertising and Public Deception |
2002 |
| 216 |
L’achat d’une maison : qui représente l’acheteur dans une transaction? (in French only) |
2002 |
| 217 |
Ensuring Retail Food Scale Accuracy and Consumer Confidence in a Changing Market |
2002 |
| 218 |
Privacy and Digital Rights Management (DRM): An Oxymoron? |
2002 |
| 219 |
The WTO Without Tears: Conceptual Framework for Measuring How Trade Agreements Affect Consumers |
2001 |
| 220 |
Market-driven Consumer Redress - Case studies and legal issues |
2001 |
| 221 |
Privacy of Medical Records: Finding the Right Balance |
2001 |
| 222 |
"I Want That!": The impact of current trends and practices shaping the advertising of toys to children in the global marketplace |
2001 |
| 223 |
Marketing of Organic Agriculture Products |
2001 |
| 224 |
Business Usage of Consumer Information for Direct Marketing: What the Public Thinks |
2001 |
| 225 |
High Hopes and Low Standards!: The Life and Times of Airline Travel in Canada |
2001 |
| 226 |
International Consumer Advocacy in Electronic Commerce: Report on Accomplishments |
2000 |
| 227 |
Import competition and market power: Canadian evidence |
2000 |
| 228 |
Regulation, Competition and Risk in the Market for Credit Cards |
2000 |
| 229 |
Canadian Communications Competition Review |
2000 |
| 230 |
Making Privacy Policies Work |
2000 |
| 231 |
A Garland For Consumers: Will The Garland Case Provide Safeguards For Vulnerable Consumers? |
2000 |
| 232 |
Des experts de fortune : Un aperçu du marché québécois du conseil en matière de placements (in French only) |
2000 |
| 233 |
Instruments de mesure pour une enquête en profondeur des opérations du secteur des services financiers : Irons-nous vers une améliorations de la concurrence réelle ou virtuelle pour les consommateurs à faibles et modestes revenus (in French only) |
2000 |
| 234 |
Consumer protection rights in Canada in the context of electronic commerce |
1999 |
| 235 |
Specialized big-box stores |
1999 |
| 236 |
Intelligent Software Agents: Turning a Privacy Threat into a Privacy Protector |
1999 |
| 237 |
Still A Long Distance To Go Residential Consumers and the Transition to Competition in the Long Distance Market |
1998 |
| 238 |
An Empirical Study of Canadians Seeking Personal Bankruptcy Protection |
1998 |
| 239 |
Investment Funds in Canada and Consumer Protection |
1998 |
